Come along with Eric O. at the SMA shop as we install another "high quality" Dorman Products part on a car. We attempt to install the Dorman 93573 Liftgate Handle for the Jeep Grand Cherokee 2010-05. As usual though it is a complete fail!! DO NOT attempt to do this at home unless you have a cut off wheel and a welder! Thank you again Dorman continuing to you us folks in the shop for your product testing. Glad to see your VP can pull in almost one MILLION dollars last year. Maybe, just maybe you could use a bit of that for research and development?! Nah never mind I forgot, this is an "isolated case."
Junk Handle used in this video: http://amzn.to/2hhiqvI
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50 thoughts on “Another dorman products fail: jeep grand cherokee liftgate handle”
  1. Avataaar/Circle Created with python_avatars paul ellis says:

    need grease

  2. Avataaar/Circle Created with python_avatars Daddyoh says:

    Eric, you are your own worst enemy. You complain about Reman parts, Dorman and Cardone but you continue to buy the crap then you get pissed when it doesn't work out.

  3. Avataaar/Circle Created with python_avatars Charles Norman says:

    customize the gate.

  4. Avataaar/Circle Created with python_avatars N C T says:

    Imagine the “steel” being 304 stainless or the like….

  5. Avataaar/Circle Created with python_avatars Danny Stephens says:

    Hell yeah, Eric your the pro from Dover for sure…

  6. Avataaar/Circle Created with python_avatars Antonio Claudio Michael says:

    Cut the rod Shorter and notch it for the E clip Eric O @SouthMainAutoRepairLLC

  7. Avataaar/Circle Created with python_avatars Antonio Claudio Michael says:

    Good Repair Eric O to bad the doorman part don't fit through the hole @SouthMainAutoRepairLLC

  8. Avataaar/Circle Created with python_avatars David Streling says:

    cutting a small notch on the body part would have been a better alt, esp if you didnt have the welder and such as the small notch would never been seen or matter and a dab of paint would have covered the edges of the notch …LOL probally what 95 % of us shade tree diy would have done without worrying about it

  9. Avataaar/Circle Created with python_avatars Phillip Dewitt says:

    I’ll piddle around with something like that on my auto but not a customers. The labor plus the crappie parts cost near the dealership price.

  10. Avataaar/Circle Created with python_avatars AlanDavid C says:

    Could the rod be inserted in the opposite direction? That way the excess would be in the clear at the other end having no clearance or fit problem?

  11. Avataaar/Circle Created with python_avatars Julian Reid says:

    time time but what can you do??

  12. Avataaar/Circle Created with python_avatars Randerz Anderson says:

    Love your honest sometimes brutal truth. You go the extra mile for your customers. Wish you were closer. I can use a good mechanic.

  13. Avataaar/Circle Created with python_avatars T Smith says:

    Spray that with a heavy chain lube

  14. Avataaar/Circle Created with python_avatars T Smith says:

    Find somebody with a 3D printer

  15. Avataaar/Circle Created with python_avatars ASJC27 says:

    Replaced the passenger window regulator and motor on my civic last week with a dorman regulator/motor assembly. lost automatic up/down and control from driver's side button. Tried the motor reset procedure multiple times. Didn't help. Took it apart again. The dorman motor is missing 4 contacts that are there on the Honda (and are supposed to be on the dorman too, going by their product pictures). Replaced the dorman motor with the original Honda (kept the dorman regulator, as the problem was with the original regulator), hooked it back up – everything works as it should straight away.

    Moral of the story? Stay away from dorman stuff.
    The regulator is ok (though it's missing a helper clock spring that's on the original), but the motor is useless.

  16. Avataaar/Circle Created with python_avatars farmerfb says:

    This week you sent out that video on doing the manifolds on that Dakota while I was doing it too in my shop and here I go searching for this job thinking I would buy that Dorman handle… but this video made me not want to do it, I just ordered a used colour match part from a Southern state off Ebay. It's rust free, unlike the Jeep I'm working on.

  17. Avataaar/Circle Created with python_avatars Grampster Champster says:

    A real mechanic

  18. Avataaar/Circle Created with python_avatars jaysons toy says:

    Hi

  19. Avataaar/Circle Created with python_avatars Jason Etheredge says:

    What is that siren I always here?

  20. Avataaar/Circle Created with python_avatars Bill Smith says:

    The push those clips through I use a socket or tube the size of the hole the clip goes through press down on it and it will compress the clip and it will come out

  21. Avataaar/Circle Created with python_avatars Bill Smith says:

    Next time take a Phillips screwdriver about the same circumference and slide it in from the other side of your long pin that way you can load your spring then slide the pin through the spring pushing the screwdriver out of the way easy peasy

  22. Avataaar/Circle Created with python_avatars Stu Korth says:

    It is stupid! Agreed

  23. Avataaar/Circle Created with python_avatars rudi murga says:

    cut it drill it put a cotter pin in it lol

  24. Avataaar/Circle Created with python_avatars Nature and Physics says:

    Did the owner(s) of that vehicle never spray any silicone on that hinge, or get a drop of 3-in-1 in it?

  25. Avataaar/Circle Created with python_avatars Saroxus says:

    Dorman is absolute junk

  26. Avataaar/Circle Created with python_avatars Lynton Prescott says:

    cut the pin longer and put a new circlip groove in with a hacksaw?

  27. Avataaar/Circle Created with python_avatars Sherri de St. Remey says:

    You can buy better, but you can’t pay more 😂

  28. Avataaar/Circle Created with python_avatars pinballscott1 says:

    Hey Eric O I would have cut the hole a little bigger to fit the oversized Dorman part in stead of cutting and welding the washer on the rod.

  29. Avataaar/Circle Created with python_avatars htw says:

    I would move there- almost – just ti have my car taken care there.

  30. Avataaar/Circle Created with python_avatars Ralph Fisch says:

    At least “Doormat” is consistent. And most of their stuff now is Made in China. Just total crap. Wouldn’t buy a cotter pin from them. Sorry about that. Nice guy trying to help a customer and gets the Dorman shaft once again. W no lube of course.

  31. Avataaar/Circle Created with python_avatars Kyle Falconer says:

    This is why I always get the OEM part, even if it "costs more", it usually doesn't in the long run, as far as making sure it first right the first time and avoids the need for a re-repair in the future.

  32. Avataaar/Circle Created with python_avatars Nendo Crescendo says:

    Dowels have been around for longer than dorman and they still can’t get it right. Heck, even the concept of proper length.

  33. Avataaar/Circle Created with python_avatars jim Jones says:

    Dorman used to be USA now China shit been in auto business 35 years f all China shit

  34. Avataaar/Circle Created with python_avatars Rick Harris says:

    I know this is an old video but I've got a funny. 2000 Dakota 4.7L 200,000 miles. Runs great but the electric radiator fan quit working. Got a new one ((Dorman)) with a lifetime warranty, 2 days later started vibrating terribly like a bearing was going out. Took it back and got another since it's warranted for life. One week later and this one's worse than the first one. Taking it back tomorrow and trying to find an OEM one. Thankfully this isn't my daily driver.

  35. Avataaar/Circle Created with python_avatars Bob Lemon says:

    When only the worst will do