Come along with Eric O. at the SMA shop as we install another "high quality" Dorman Products part on a car. We attempt to install the Dorman 93573 Liftgate Handle for the Jeep Grand Cherokee 2010-05. As usual though it is a complete fail!! DO NOT attempt to do this at home unless you have a cut off wheel and a welder! Thank you again Dorman continuing to you us folks in the shop for your product testing. Glad to see your VP can pull in almost one MILLION dollars last year. Maybe, just maybe you could use a bit of that for research and development?! Nah never mind I forgot, this is an "isolated case."
Junk Handle used in this video: http://amzn.to/2hhiqvI
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Due to factors beyond the control of South Main Auto Repair, it cannot guarantee against unauthorized modifications of this information, or improper use of this information. South Main Auto Repair assumes no liability for property damage or injury incurred as a result of any of the information contained in this video. South Main Auto Repair recommends safe practices when working with power tools, automotive lifts, lifting tools, jack stands, electrical equipment, blunt instruments, chemicals, lubricants, or any other tools or equipment seen or implied in this video. Due to factors beyond the control of South Main Auto Repair, no information contained in this video shall create any express or implied warranty or guarantee of any particular result. Any injury, damage or loss that may result from improper use of these tools, equipment, or the information contained in this video is the sole responsibility of the user and not South Main Auto Repair.

50 thoughts on “Another dorman products fail: jeep grand cherokee liftgate handle”
  1. Avataaar/Circle Created with python_avatars paul ellis says:

    need grease

  2. Avataaar/Circle Created with python_avatars Daddyoh says:

    Eric, you are your own worst enemy. You complain about Reman parts, Dorman and Cardone but you continue to buy the crap then you get pissed when it doesn't work out.

  3. Avataaar/Circle Created with python_avatars Charles Norman says:

    customize the gate.

  4. Avataaar/Circle Created with python_avatars N C T says:

    Imagine the “steel” being 304 stainless or the like….

  5. Avataaar/Circle Created with python_avatars Danny Stephens says:

    Hell yeah, Eric your the pro from Dover for sure…

  6. Avataaar/Circle Created with python_avatars Antonio Claudio Michael says:

    Cut the rod Shorter and notch it for the E clip Eric O @SouthMainAutoRepairLLC

  7. Avataaar/Circle Created with python_avatars Antonio Claudio Michael says:

    Good Repair Eric O to bad the doorman part don't fit through the hole @SouthMainAutoRepairLLC

  8. Avataaar/Circle Created with python_avatars David Streling says:

    cutting a small notch on the body part would have been a better alt, esp if you didnt have the welder and such as the small notch would never been seen or matter and a dab of paint would have covered the edges of the notch …LOL probally what 95 % of us shade tree diy would have done without worrying about it

  9. Avataaar/Circle Created with python_avatars Phillip Dewitt says:

    I’ll piddle around with something like that on my auto but not a customers. The labor plus the crappie parts cost near the dealership price.

  10. Avataaar/Circle Created with python_avatars AlanDavid C says:

    Could the rod be inserted in the opposite direction? That way the excess would be in the clear at the other end having no clearance or fit problem?

  11. Avataaar/Circle Created with python_avatars Julian Reid says:

    time time but what can you do??

  12. Avataaar/Circle Created with python_avatars Randerz Anderson says:

    Love your honest sometimes brutal truth. You go the extra mile for your customers. Wish you were closer. I can use a good mechanic.

  13. Avataaar/Circle Created with python_avatars T Smith says:

    Spray that with a heavy chain lube

  14. Avataaar/Circle Created with python_avatars T Smith says:

    Find somebody with a 3D printer

  15. Avataaar/Circle Created with python_avatars ASJC27 says:

    Replaced the passenger window regulator and motor on my civic last week with a dorman regulator/motor assembly. lost automatic up/down and control from driver's side button. Tried the motor reset procedure multiple times. Didn't help. Took it apart again. The dorman motor is missing 4 contacts that are there on the Honda (and are supposed to be on the dorman too, going by their product pictures). Replaced the dorman motor with the original Honda (kept the dorman regulator, as the problem was with the original regulator), hooked it back up – everything works as it should straight away.

    Moral of the story? Stay away from dorman stuff.
    The regulator is ok (though it's missing a helper clock spring that's on the original), but the motor is useless.

  16. Avataaar/Circle Created with python_avatars farmerfb says:

    This week you sent out that video on doing the manifolds on that Dakota while I was doing it too in my shop and here I go searching for this job thinking I would buy that Dorman handle… but this video made me not want to do it, I just ordered a used colour match part from a Southern state off Ebay. It's rust free, unlike the Jeep I'm working on.

  17. Avataaar/Circle Created with python_avatars Grampster Champster says:

    A real mechanic

  18. Avataaar/Circle Created with python_avatars jaysons toy says:

    Hi

  19. Avataaar/Circle Created with python_avatars Jason Etheredge says:

    What is that siren I always here?

  20. Avataaar/Circle Created with python_avatars Bill Smith says:

    The push those clips through I use a socket or tube the size of the hole the clip goes through press down on it and it will compress the clip and it will come out

  21. Avataaar/Circle Created with python_avatars Bill Smith says:

    Next time take a Phillips screwdriver about the same circumference and slide it in from the other side of your long pin that way you can load your spring then slide the pin through the spring pushing the screwdriver out of the way easy peasy

  22. Avataaar/Circle Created with python_avatars Stu Korth says:

    It is stupid! Agreed

  23. Avataaar/Circle Created with python_avatars rudi murga says:

    cut it drill it put a cotter pin in it lol

  24. Avataaar/Circle Created with python_avatars Nature and Physics says:

    Did the owner(s) of that vehicle never spray any silicone on that hinge, or get a drop of 3-in-1 in it?

  25. Avataaar/Circle Created with python_avatars Saroxus says:

    Dorman is absolute junk

  26. Avataaar/Circle Created with python_avatars Lynton Prescott says:

    cut the pin longer and put a new circlip groove in with a hacksaw?

  27. Avataaar/Circle Created with python_avatars Sherri de St. Remey says:

    You can buy better, but you can’t pay more 😂

  28. Avataaar/Circle Created with python_avatars pinballscott1 says:

    Hey Eric O I would have cut the hole a little bigger to fit the oversized Dorman part in stead of cutting and welding the washer on the rod.

  29. Avataaar/Circle Created with python_avatars htw says:

    I would move there- almost – just ti have my car taken care there.

  30. Avataaar/Circle Created with python_avatars Ralph Fisch says:

    At least “Doormat” is consistent. And most of their stuff now is Made in China. Just total crap. Wouldn’t buy a cotter pin from them. Sorry about that. Nice guy trying to help a customer and gets the Dorman shaft once again. W no lube of course.

  31. Avataaar/Circle Created with python_avatars Kyle Falconer says:

    This is why I always get the OEM part, even if it "costs more", it usually doesn't in the long run, as far as making sure it first right the first time and avoids the need for a re-repair in the future.

  32. Avataaar/Circle Created with python_avatars Nendo Crescendo says:

    Dowels have been around for longer than dorman and they still can’t get it right. Heck, even the concept of proper length.

  33. Avataaar/Circle Created with python_avatars jim Jones says:

    Dorman used to be USA now China shit been in auto business 35 years f all China shit

  34. Avataaar/Circle Created with python_avatars Rick Harris says:

    I know this is an old video but I've got a funny. 2000 Dakota 4.7L 200,000 miles. Runs great but the electric radiator fan quit working. Got a new one ((Dorman)) with a lifetime warranty, 2 days later started vibrating terribly like a bearing was going out. Took it back and got another since it's warranted for life. One week later and this one's worse than the first one. Taking it back tomorrow and trying to find an OEM one. Thankfully this isn't my daily driver.

  35. Avataaar/Circle Created with python_avatars Bob Lemon says:

    When only the worst will do

  36. Avataaar/Circle Created with python_avatars WhalerGA says:

    Dorman Products – Thankfully, NOT A SPONSOR !!

  37. Avataaar/Circle Created with python_avatars Jerome Duffy says:

    Ppl dont relize. It's the former HELP center at auto store. Window cranks mostlyRed package. Emblazoned HELP. Now Dorman… Make plastic intake for Domestic vehicles. Bc no one else will

  38. Avataaar/Circle Created with python_avatars Rod Endz says:

    Shoulda jut slotted the opening larger

  39. Avataaar/Circle Created with python_avatars Kennynva KE4HVE says:

    Just cut the gate….

  40. Avataaar/Circle Created with python_avatars LeewardStudios says:

    Went through 3 doorman inside handles for a 91 Camry. I kept ordering left, they were marked left and did not fit. Ordered a right side and it fit perfectly on the left, front and rear doors. Just can’t find Toyota OEM for a 91 anymore. She shows her age but still goes and blows cold AC. Helps she’s a standard

  41. Avataaar/Circle Created with python_avatars Dave None says:

    On the rod that was a quarter inch too long, I would have notched the tailgate and been done with it! Next time it got replaced would have been an easy job. The notch would have gone to the wrecking yard with the rest of the vehicle!

  42. Avataaar/Circle Created with python_avatars Patrick Hurley says:

    I have bought one good dorman part in the last few years. It was a washer nozzle. All the rest – nope.

  43. Avataaar/Circle Created with python_avatars Dar says:

    I’ve actually had good luck with Dorman window motors. Thanks for sharing.

  44. Avataaar/Circle Created with python_avatars jackhouston357 says:

    made in china

  45. Avataaar/Circle Created with python_avatars NightHawk J30 says:

    Dorman parts are trash when i used to work at oreilly auto parts.people would buy those shitty parts. And come back next day to get another one since they fail so often.

  46. Avataaar/Circle Created with python_avatars Stephen says:

    I personally would have widened the tailgate hole. But that's just me.

  47. Avataaar/Circle Created with python_avatars BP Y says:

    I'm very surprised you still have all your fingers attached after that demo.

  48. Avataaar/Circle Created with python_avatars J. B. says:

    I just bought my first Dorman product, a door latch. It was nice, fit perfectly, and my wife won’t have to climb in through the back seat.

  49. Avataaar/Circle Created with python_avatars Hank Kingsley says:

    I would just not use the tailgate ever again. This repair would not be worth it to me if I knew the car only had about 2 more useful years.

  50. Avataaar/Circle Created with python_avatars Dooz Owings says:

    Learned my lesson with a Dorman intake manifold on my 5.4 .. The seal blew out in a week and I gave upon the trying to get them to honor their warranty . I will never buy another Dorman product . Went back with the Ford intake and haven’t had a problem since ..

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