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Customer scammed himself! – Auto Repair Chat

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49 thoughts on “Customer scammed himself!”
  1. Avataaar/Circle Created with python_avatars abucket14 says:

    never feel bad about people making stupid decisions when presented with correct answers (or logical alternatives). that being said, id understand if they simply didn't have the money to do the correct course of action, but they should have made that clear if that was the issue so you could have broken down the projected costs and them come back later if they could.

  2. Avataaar/Circle Created with python_avatars Mike Trissel says:

    I might be out of place here, but I think I would have checked the fuse again, after trying it with the old sensor, just in case the heater was shorted in the sensor, and took it out again, but then, I have already worked with guys that replaced the fuse 20 times and it still keeps blowing … cheap Chinese fuses anyway 🚗

  3. Avataaar/Circle Created with python_avatars Daniel Lau says:

    I hate it when peoples cars are that fucking gross. I get it, my car gets messy from time to time. But if youre gonna bring it somewhere to get it serviced, have the common decency to clean up your shit. Makes me not wanna work on your garbage ass car

  4. Avataaar/Circle Created with python_avatars Sam Jackson says:

    Add a comment…

  5. Avataaar/Circle Created with python_avatars Dave Sawchuk says:

    Not a very smart customer. The CEL will come back in about 100 miles.

  6. Avataaar/Circle Created with python_avatars hpmaxim says:

    Did you check the fuse prior to replacing it? Let's say the old sensor had a short in the heater. The moment you powered it on after replacing the fuse you blew the new fuse and when you replaced the sensor, you fixed the problem but still had a blown fuse.

  7. Avataaar/Circle Created with python_avatars Chuck Holmes says:

    i know why the customer said to just replace it clear the codes and see what happens BECAUSE YOU MOTHER F'KERS CHARGE TOO DAMN MUCH!!!! in this economy no one can afford to bring it to the mechanic when the mechanic is just guessing and searching YouTube himself

  8. Avataaar/Circle Created with python_avatars Steve Gabbert says:

    The only way to change some spark plugs on the right side of my Ranger is through the fender well. I got them all replaced but the last one, because I just don't have the strength I used to have. Getting older doesn't really suck, you just have to do what you can. So, I had the dealer take care of it. Yeah, they could have done all of them in half the time, but sometimes you just want to still do the things you used to do. I will let them diagnose other stuff, because I'm sure they've had more training than I have, but it's still "fun" to see I can figure it out first. Can't help it, I'm a guy. 😁

  9. Avataaar/Circle Created with python_avatars Dave Stern says:

    Did that car ever come back?

  10. Avataaar/Circle Created with python_avatars bobbg says:

    Test the o2 sensor, but as I recall they are normal maintenance parts
    In most owners manual it says to change them and its a very cheap part.

    What I find a pain is my 2001 celica needs a new cat we tested it to make sure but I would have just changed o2s becuse thats an option.
    Scan tools only give you an idea where to look they dont tell you the fix or what to fix. Its up to the mechanic to find the real problem.
    If you just start changing parts eventually you might fix it.
    But a good mechanic can find the real cause and fix it.
    Click.

  11. Avataaar/Circle Created with python_avatars Paublus Americanus AMERICANUS says:

    It is the wire to the heater circuit. It may never be back, I mean he's got a code reader, but not an oxygen sensor socket.

  12. Avataaar/Circle Created with python_avatars Bruce Woods says:

    A blown fuse always begs the question, “What caused the 15A fuse to blow”?

  13. Avataaar/Circle Created with python_avatars Mike Lenker says:

    Because of customers wanting to "fire the parts cannon" before getting an actual, true diagnosis, my boss has learned to become very convincing, like "Look dumbass, we can save you a return trip and a ton of money if we can just diagnose and treat the actual issue, otherwise you'll be paying us again in a few weeks/months. We're OK with that but you might not be.

  14. Avataaar/Circle Created with python_avatars Robert S says:

    dooing you job good

  15. Avataaar/Circle Created with python_avatars Chris Bentley says:

    I'd have put his old fuse back in too. But that's me and I'm not a mechanic. What a waste of Ray's time and the guys money.

  16. Avataaar/Circle Created with python_avatars 2A Tree Hugger says:

    Do not work for free. It’s all downhill from there.

  17. Avataaar/Circle Created with python_avatars Michael Slattery says:

    Why didn't you check the fuse after installing the new sensor?
    After you replaced it the first time it might have blown the instant you restarted the engine. When you plugged in the new one it may have been bad and gave you the 100 per cent duty cycle.
    Very poor troubleshooting this time Ray,
    …or maybe you did and it was poor video editing.

  18. Avataaar/Circle Created with python_avatars Anthony Benjamin says:

    This is not really a story about a foolish customer – it's about the behaviour of dishonest money-extorting garages/mechanics who have been ripping off customers since the Ford Model T. This customer has obviously been scammed in the past and was in "Scam Avoidance Mode" It would be very helpful if the "good guys' called out the bad guys who have made car repair synonymous with robbery…

  19. Avataaar/Circle Created with python_avatars Anthony Benjamin says:

    This is not really a story about a foolish customer – it's about the behaviour of dishonest money-extorting garages/mechanics that have been ripping off customers since the Ford Model T. This customer has obviously been scammed in the past and was in "Scam Avoidance Mode" It would be very helpful if the "good guys' called out the bad guys who have made car repair synonymous with robbery…

  20. Avataaar/Circle Created with python_avatars R Mmm says:

    I’ve noticed how filthy most these cars are. I rarely bring my car to be serviced as I do a vast majority of the work. After removing the body, sanding the rust off the frame, priming and painting the frame, replacing all the ball joints, tie rods, axels, control arms, bushings, shocks, leaf springs, a new 350 5.7 vortec and rebuilt transmission in my 1988 k1500 I needed a front end alignment. If you know you now it’s best to bring it to a shop for that. The mechanics went on and on about how clean the truck was and how I did great work. We talked shop for a long time. I understand why they are so happy to work in a clean vehicle

  21. Avataaar/Circle Created with python_avatars saultube44🇺🇦 says:

    Customer State: Do as I say, I don't care that you're a professional mechanic 🧰 and I'm paying you for checking ✅ my car, put the thingy I bought and clear codes 👨‍💻 don't care about reality everything will be fine. I am not delusional in the least… 🤨😒😩😵🤥🤡
    Of course is company truck and the moronic admin wanted to cut costs; I'm tired of these; it should be illegal not fix the problems, as they will become a hazard for everyone; by extension, should be mandatory to check your car once every 3 months just in case

  22. Avataaar/Circle Created with python_avatars Biff Malibu says:

    Nissan are a pain. I just fixed my xterra's money light. I celebrated too soon. It let me down yet again. I now have a blown head gasket.

  23. Avataaar/Circle Created with python_avatars Joël CHAPPEL says:

    Good idea you had, to document your findings about the sensor not being the root cause… Basically the customer told you "change it anyway and reset error codes because I'm stubborn and stupid", but that was after he was informed so he knew that would not fix anything. He cannot come back later complaining about a botched fix. Such a filthy car : he obviously doesn't care anyway…

  24. Avataaar/Circle Created with python_avatars Skeeter says:

    GET DOWN READY TURN ME ON FIRE PARTS CANNON GET SOME WAN

  25. Avataaar/Circle Created with python_avatars RC Flyer says:

    It's like figuring out your own medical problem and then telling the doctor what surgery you want him to perform.

  26. Avataaar/Circle Created with python_avatars Spelter says:

    Now I want to know if the customer came back and what the real problem was 😀

  27. Avataaar/Circle Created with python_avatars Jeremy philibert says:

    You know I enjoy your videos proves im not crazy for thing I've seen or delt with while doing the job

  28. Avataaar/Circle Created with python_avatars Joe Malinchalk says:

    I didn't see him check the fuse again after putting in the new O2 sensor. Fuses blow for a reason, if the old sensor was causing it to blow it would have failed again as soon as he started the car, and he would have got the same results. If there is a blown fuse, proper troubleshooting would have included finding out why the fuse blew.

  29. Avataaar/Circle Created with python_avatars Rj Right says:

    The customer is always right, no matter what lol. I just went through the same thing. Customer changed spark plugs and wires when I told him already that I swapped coils and still have a misfire which is either a burnt valve or an injector. He gets me to replace wires, plugs, 4 x O² sensors. Absolutely no change. Now he wants a compression test on all cylinders, 2007 V8 Suburban, to confirm or not a burnt valve. Its $70CAD for 6 new injectors on Amazon I told him… I've had troubles with Chevy injectors in the past. Live and learn I say. He'll learn the hard way to trust the mechanic… You seem to have an over abundance of morons bringing cars to you with their own erroneous diagnostics.

  30. Avataaar/Circle Created with python_avatars Art Johnson says:

    Since you just plugged in has to be hooked to the exhaust system to complete the ground circuit. Most of the time they come loose or the luminoid melts away and they come loose.

  31. Avataaar/Circle Created with python_avatars Josiah Galicia says:

    Ah the common mistake of not taking advice from an expert, lmao

  32. Avataaar/Circle Created with python_avatars Peter Callies says:

    Why didn't you put the old fuse back? Did he pay for the fuse?

  33. Avataaar/Circle Created with python_avatars W Greathouse says:

    Before you close out the work order, note it was the customer that refused to let you diagnose the real problem with it.

    Cover your arse!!!!
    When I was working on the school transportation vans/SUVs I wrote the date and the milage on every oil filter I changed and even on the air filter and it saved my behind more than once Ray.

  34. Avataaar/Circle Created with python_avatars lawrence dennerle says:

    Some people are but heads and by saying what he did is telling you that you don't know your job.

  35. Avataaar/Circle Created with python_avatars brian watkins says:

    some people just simply don't get it, RAY don't let them get you down if it wasn't for people like that who would we laugh at, but you do the right thing by making a recording of it

  36. Avataaar/Circle Created with python_avatars Zumone1one says:

    I tappy tapped a little to hard. Diagnosis please

  37. Avataaar/Circle Created with python_avatars Don Cribb says:

    I wish I could say the customer not trusting the mechanics word is just nuts. But l have too many instances of car service rip offs in my past, including 3 times they actually did not even touch the car ! When my timing belt broke while driving I couldn't believe it, I had an expensive Kevlar belt installed just 2 months earlier because I had hit 70,000 miles. I watched the mechanic remove the broken belt, it was the factory original. The last time was when I had my 2005 F150 spark plugs replaced (A $850.00 job because of the recalled 2 piece factory plugs needing specialty equipment to remove), I had to park in an odd spot in their parking lot when I dropped it off, I noticed it was in that same odd spot when I picked it up. My half brother was a salesman there and I got him to get the security video for that week, my truck was never touched. I had a service center do a tuneup for a trip on that F150, my mileage went from 11mpg to 7.5mpg. I would have someone look at that but I can't afford 4mpg. An honest, talented mechanic is worth their weight in gold.

  38. Avataaar/Circle Created with python_avatars Freedom1man says:

    why didn't you show yourself adding antiseize compound to the threads?

  39. Avataaar/Circle Created with python_avatars Andy Pinder says:

    Doobeedoobeedoo

  40. Avataaar/Circle Created with python_avatars jw '46 says:

    Waiting patiently.

  41. Avataaar/Circle Created with python_avatars Kimberly Stevenson says:

    The problem is the bungy cord holding the Engine

  42. Avataaar/Circle Created with python_avatars James DeArman says:

    what soarse says below – you can't force them to believe you just because you're a 20 year experienced mechanic.

  43. Avataaar/Circle Created with python_avatars scott keeler says:

    I hate when people brought me their Alfa spiders and whined about they took it to two or three different shops that claimed they specialize in imports, for a tune-up and within a few months it idling rough and fuel mileage was off and they want you to do a tune up because the other shops did it wrong. Id usually check the plugs and find them fouled out check them a find stock replacement or even cold plugs installed. Swapped them for a hotter plug and take the car out and drive the piss out of it for around a half hour to forty five minutes and run it to red line for every shift. Then listen to them whine I charged to much. Then when they were about to leave id say take your car once a week and run it to redline before shifting gears and it religiously and come back if you have any issues and if there's a problem I'll pay for the shop of your choice. But I'll be able to tell if you don't do what i said . Usually it's almost a six to eight months before they show up and tell me it's starting to act up so I pull the plugs and show them they are fouling out and asked them if they were still doing what I asked most will say no it was running so great i quit doing it. That's when I tell them that this was designed to be thrown around hills and curves and driving it in Town all day every day doesn't let it burn off the carbon and fouls the plugs which means your paying for repairs it doesn't need. If you get it hot enough to burn carbon off your going to need a tune about every other year. I usually would have enough tuneups to pay for vacation every year and never have to use the money from setting them up for trac

  44. Avataaar/Circle Created with python_avatars Kuntal Ghosh says:

    How can someone give their truck to a mechanic in this dirty condition. Atleast take your crap out of the truck and vaccum the floor and cups and spray some disinfectant.

  45. Avataaar/Circle Created with python_avatars Robert B. says:

    Say what you will about the trucking industry. One thing I (as a heavy duty guy) don't have to deal with is willful ignorance like this.

    Okay that's not completely true but folks like this customer tend to go out of business very fast.

  46. Avataaar/Circle Created with python_avatars 3rd502 Infantry says:

    "Firing the parts cannon" 🤣

  47. Avataaar/Circle Created with python_avatars crazzy Kanadian says:

    Tap tap initiated

  48. Avataaar/Circle Created with python_avatars Vintage_Bimmer_Driver says:

    I stumbled across your videos, and have enjoyed them. Great job on them. I'd love to do similar videos at our shop. A couple of questions for you, 1) Why in the heck does the shop you're at even allow customer supplied parts? And 2) Why does the shop allow customers to diagnose cars themselves and not require proper testing be performed before firing the parts cannon? I feel for you!

  49. Avataaar/Circle Created with python_avatars Deplorable Dave says:

    Anyone that buys a Nissan Altima is already a complete moron.
    I refuse to work on them. Or Fiats.
    Match and a fuse is the only remedy.

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