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Motor Repair
https://rainmanraysrepairs.myspreadshop.com/
Send support on Patreon, check out the bio: https://www.patreon.com/RainmanRaysRepairs
Patreon is a "Tip Jar" I don't post much there, daily YT uploads are all that I can manage right now
Amazon List, must have for any toolbox!
ATD Tools 13782 10-Piece Triple Square Spline Bit Socket Set https://amzn.to/3RV2fUB
Same as Matco. Mountain 5-Piece Metric Double Box Universal Spline Reversible Ratcheting Wrench Set; 8 mm - 18mm, 90 Tooth Design, Long, Flexible, Reversible; MTNRM6 https://amzn.to/3OJTRp2
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“All the videos, songs, images, and graphics used in the video belong to their respective owners and I or this channel does not claim any right over them.
Copyright Disclaimer under section 107 of the Copyright Act of 1976, allowance is made for “fair use” for purposes such as criticism, comment, news reporting, teaching, scholarship, education and research. Fair use is a use permitted by copyright statute that might otherwise be infringing.”
Motor Repair
Hmmm……. very interesting video Ray. I’ve had similar scenarios go both ways. Lady brought her car to me for a second opinion as she’d been told the brake servo neeeded replacing. The servo was fine, problem was seized rear adjusters. Fixed that and gained a very loyal and easy to deal with customer.
Conversely, an older gentleman was continuously suspicious of not only everything he was told his car needed but whether the the work was carried out, despite my best efforts to be totally transparent. Situation came to a head when he wanted the pads on the front right only replaced. I refused, saying pads are replaced in axle sets. Did the work, showed him the old pads whereby he said “how do I know those pads came from my car?”
I’d had enough, and politely but firmly told him there was no charge for the pad change but never to bring his car back to me in the future as I was no longer willing to work on it and suffer the constant veiled accusations.
You know why this clown wanted it just so and you know he ain't exactly wrong, so……….
Never seen one so demanding on a vehicle service. I would have just looked at him dead serious and said I'm sorry we can't help you here sir. We don't work on Cadillacs here at this time. Lol
Ugh I used to hate those customers. If it were me I would still to an inspection and record everything wrong. CYOA
Why do they want the empty oil bottles back? Are they paranoid enough to think you're going to keep their oil and use some really cheap stuff in their vehicle?
I learned the hard way never buy luxury cars lease them. And that is most important with German cars. They always break down.
Lol
I hate to say it but this guy has obviously had some shady mechanics work on his car. I get what he is doing. Asking for the old parts back gives him piece of mind that you actually did the work he asked for.
This Cadillac owner is special I mean last I checked no Cadillac of that body style or year range uses a crush washer Not only that but anyone that has experience with working with a Northstar knows that they are known for leaking and cost several thousands of dollars to fix so if the oil is not in the engine it’s on the engine
Maybe that customer is on the autism spectrum, or has a bad case of OCD? [right now I'm reading "The Maid" by Nita Prose–the main character is definitely "on the spectrum"]
… or maybe the customer is just a nasty s-o-b. ha ha.
These kind of customers are a pain in the ass but sometimes that are that way because they have been burned. So, in my shop I try to do everything I can to help them see that I am trustworthy and am not the guy that's going to burn or take advantage of them. The bit of extra care is usually worth it in the end (notice I don't say always) because they tend to be incredibly loyal customers once you've earned their trust. Not only that but they will refer the people they care about to you which is a great bonus.
Now, that being said, if this guy walks in my shop first time requesting all of this and just says "Hey, man, I've been burnt before and I've had bad experiences. I'm not saying that's how you do business but if you don't mind I'd like you to do this, this and this…". So long as he's polite, no problem, I get it. Now, if the guy comes in and says "I know how all you guys operate, here's what you're going to do so I don't get ripped off… this, this and this" and has a poor, accusatory attitude about it when I have never even seen him before, much less done anything to him to cause distrust, he can fu*k right off. I don't need to be disrespected for what others have done. However, I can understand someone new in my shop having reservstions if they've been screwed and are wishing to make sure they are dealing with an honest shop, again, if they are polite about it.
Just to be clear, I don't do automotive repair. I repair electronics but in a lot of ways, we deal with the same type people.
Dictating the exact amount of oil? Just say he brought oil and fill it up with that. Wanted to see the washer before filling with oil? Yeah, that's not a guy that was burned, that's just a control freak.
Some people have gotten scammed and are traumatized for life. I think this was somebody who knew a little bit about cars but wanted to make sure you did it right so he asked for a crush washer as proof.
I forgot to add: You're setting yourself up for grief when you accept a customer like that… and they want you to put some sort of "magic cure potion" into a transmission that already exhibits an obvious issue. If/when the issue doesn't go away, they'll be back to scream at you for "not putting the stuff in." If ends up happening, please be sure to upload a video about it, lol. EDIT: Oh. That'll teach me not to post a comment before I've watched the entire video.
If there were not so many shoddy mechanics out there fucking over people every chance they got, this customer would not feel the need to do this. I avoid taking my car to mechanics as much as possible.
WTF, No Dipstick? How the hell are you supposed to check the level and add fluid when necessary?!!
What is that "hose?" in the way of removing the drain plug and oil filter?
This is the type of customer that I would document literally everything to cover my a. They are the first ones to complain to get free services or whine until they do.
You should have put 7.6 quarts in it lol
Why not just pour half a bottle from the partial into an empty one? Instead of going through all that math.
I suspect the owner is on a fixed income? That Northstar will break him!
If it was me, I would refuse to do this job. This level of micromanaging is a pretty good hint that anything that goes wrong with the car after the job will be blamed on you, regardless if it has anything with the work you did.
Loved the comical math bit with the partial quart of oil!
"we will not be commanded" he is literally paying you and hes not asking for much. just peace of mind. dont get all high and mighty just because you can turn a wrench. maybe if grease monkeys weren't notorious for being conmen this wouldn't happen.
That customer should have been turned away
We know you just cleaned and re-used the old crush washer, that way you can keep the new one and give him someone else's old crush washer 😳 There's big money in crush washer scams, sarcasm…
Sounds like the owner likes to save today so as something can break tomorrow!!!
He's either been burnt by a dodgy mechanic in the past or he WAS a dodgy mechanic in the past.
He prob has a leak and thinks it’s cuz someone put a double gasket on the plug in the past..so now wants to b sure that doesn’t happen again by having you return the old washer..but with that much oil showing as leaking it seems more like gasket or gaskets need to be replaced or GM Notorious
Problem with a bad oil pressure sending unit..that would piss oil everywhere..
And that trans fix is more for torque converter issues that stops it from shuttering and maybe shift a little better..it actually does work I used it in my Honda but If I remember correctly on the back of the bottle it states not to use on ford or GM transmissions. And caddies are GM so he may end up doing more harm then good
wait til this customer finds out you filmed this. their life is going to be over
Assuming the owner is elderly, having cared for my grandmother, they tend to be very wary of people doing services since it is so easy to get ripped off sadly. That being said, I see this as a "test" to make sure you are a person who does as you should and can be trusted. That said if you have their trust, it is a sign of respect.
lol northstar.
Dude that owned the car be super shady ,most likely been scammed or dealer worker or back yard guy but after he see your vid , love to see look on his face while he see vid on his ride , how real man with know how and skill got her done , hate to say it like that but i once worked at a mid,,,,,,muffler shop that lived buy selling un needed parts .. spray bit wd an sorry to tell you shocks be leaking need them as well lol , …i gave up the trade to do concrete work at 18 and became a machine operator engineer , now relaxe a bit and dig gaves and be a supervisor and my best bro left shop work for same thing and has 50 or more fathful customers and elders he help for free in his driveway, sad that some shops or have ass dudes fuc yha and give you good mechanic a bad be nervous customer cz they been bent over in the past
Sounds to me like the customer should be performing the service themselves.
I just change my own oil.
After reading these comments the consensus seems to be that it's perfectly fine to call the tech inept or a crook before he touches your vehicle?
I think the customer request is due to too many shops trying to sell other services. I went in for a noise in the exhaust system and they found and welded a broken hanger. But they also brought me a cabin air filter full of straw and bird feathers. I knew it wasn't mine but not able to prove it, I let them change it anyway. I now inspect my cabin air filter before I get service so I know what condition it's in. I also label my air box and cabin air filter housing with the date that I changed them. By the way, my Wix cabin air filter is grey. Don't try to tell me it's dirty just because it's grey
This is the type of customer that I could care less to deal with broke and a pain in the ass? No thanks
Commend you on holding your temper.
These type customers can do their own work as far as I'm concerned.
I bet he doesn't do this to his doctor.
Or maybe he does…lol
He wanted his old bottles back to prove that you used his oil and didn't put his oil in your car and dump in 7.5 quarts of no-name shop oil, or no new oil at all. I would have told him to take his business elsewhere, life is too short to work for anal-demanding old codgers.
How can you put 7.5 Quarts of Oil in, when you were ONLY supplied with 7 Quarts?
He is smart requesting those items proves that double gasketing doesn’t happen and the service went through
Trash synthetic oil I could see them being anal about it if they used the top of the line amsoil synthetic &filter but these people are cheap as hell putting valvoline oil and their filter in a old Ragged out Cadillac
Customer: I want 7.5 quarts
Customer Provides < 7 quarts.
🧐
I'm surprised he didn't include an AC Delco OEM filter!
Your math is a little off 😄
They are wanting their trash back as proof you used their products.
I usually pass on these customers
I have been using the old oil to lube the filter gasket for 40 yrs. If the perfectionists and eggheads have a problem with it . . . It sicks to be them ! If you think it's wrong, then flush out your engines ENTIRE OIL SYSTEM when you change your oil every time or SHUT IT !
Gotta love Northstar for notorious oil leaks.
Owner may be a retired mechanic and want's it done correctly. I'm all about new washers.
The last time I had my oil changed, the shop destroyed my oil pan —- I mean, it is still on there but it leaks at the drain plug. I would sometimes change my own oil and sometimes take it to a shop, depending on how much I was working. Anyway, I changed my oil, then a shop changed it the next time, the next time I was going to change it. Also, the drain plug had never leaked until that last oil change at a shop. I couldn't break the drain plug loose.. I hooked another wrench on the first one, still couldn't I then tried a socket with an 18" ratchet… I couldn't budge it. I then put a 2' piece of pipe on the ratchet and the plug started moving but it was tight for the first 1/2 turn… It is an F-150 with a drain plug that has a rubber gasket — it looks like a flat rubber gasket with an o-ring made into it but only on one side — I hadn't seen that type before. Also, for the first 100,000 miles, I used the original drain plug and gasket with no problems. And with every previous vehicle, I used the same drain plug for the life of each vehicle. I've never had any vehicles with a crush washer on the drain plug, like I keep seeing Ray and other YouTubers showing me. Anyway, I replaced the drain plug & gasket, I cleaned up the threads with a tap, I've tried o-rings; I just haven't tried a sealant. The shop denied using an impact on it but they must have. I've called them, I've visited them, I've complained to the corporate office. They just won't accept responsibility for the damage they caused.
One day, I'll break down and buy a new oil pan. 🙁
You should have sent him on his way to a Jiffy Lube, there they measure measure out the oil with a rack of barrette test tubes…😆
Let the customer look you do the service on there car……..
Used oil is better than no oil
Pour what the gentleman left in the used bottle to 1/2 in an empty bottle and add to the engine, it’s way easier than a calculator.
Those north star took 8 quarts. Not sure why they wanted it left half a quart low 🤷♂️
It's a crap caddy garbage can couldn't pay me drive one. Gm at its finest
Ray … why didn’t you fill the new filter with new oil before installation or don’t you do that when Its vertical ?
What the customer wanted was printed on the repair sheet, after discussing it with the manager. So, it was agreed to. The shop could have refused the work, but didn't. So, just do the job that was agreed on.
This video persuaded my imagination to paint a picture of this owner to quite the character.
Oil change only with an air bag & service engine code. They didn't even want washer fluid.
I don't know all state laws but 😆 at this cars next inspection. I could express more but I refuse.
I do not care for people similar to this owner
Everyone is making excuses for the guy, but you don’t take your car to a shop and make demands for thing like that. If a guy came to my shop and started telling me how to do my job, he’d be finding a new shop. Doesn’t matter if he was burned by someone else at some other time. Customers can be fired and this guy isn’t worth the hassle.
I can understand the oil an using his own but wow crush washer show before you put oil in an Trans issues and a magic fix solution???
Honest mechanics who are also good mechanics are hard to find. Mine is closing in on retirement and I am perplexed and chagrined. 😉
clearly indicates he was jaded in the past
Its sad to see Americans struggle with the metric system 😉😂😂
The elderly gentleman doesn’t trust that a shop might put in their cheap bulk oil instead of the expensive oil they bought. It’s good that you video it so they have evidence of the job done right.
I hope the transmission holds up for them.
I think they would also appreciate you would not open their box. That displays consideration and integrity.
Who knows what oil is put into a customer's car? Ask for premium or full syn, and you'll pay for it but did you get it?. Crush washer is another story. Sounds like this guy paid for a few changes he didn't really get.
I don't just appreciate this level of (deserved) passive aggression. I relish it.
im with the guy on buy your own oil the bulk oil dealers use is not all that good around here as for seeing the old part i can under stand that to some shops here keep your good parts and euse your old ones seen it a many of time as lube tec
When the crush washer has a core charge
Probley a rich slumlord poser as a plumber for over 40 years I know the type.dealing with the public sucks .love for videos
You touched the airbag, must have caused the srs light, and the leaky coolant passage that gm caused when they cast the Northstar block
Wants to see the old washer? "Here you go, i filmed it. now go away boomer karen."
Loved the video Ray! I want to preface I have no idea why this guy does it like this some people just are like that, some have had bad experiences to make them untrusting of even professionals, I'm just going off of what I've dealt with in similar situations every once in awhile in my computer repair shop. A customer will bring parts in with their computer to replace or they only want something very specific done and nothing else. I've had customers do stuff just like this where they bring in a computer for something specific. I.e. "I need a cleanup and only a cleanup, do not check for anything else." Or "I want you to replace my storage drive(or any part) with this one I brought and give me my old one back." A lot of the times we run into situations where what the customer thinks is wrong or what Google told them was wrong isn't what is wrong, like the reason their computer is slow is not because it has viruses and needs a cleanup but because they have an 8 plus year old mechanical HDD that is bad or wearing out and then they get mad we recommend a replacement, all you can really do is make a suggestion or recommendation and if their drive dies or gets as slow as molasses that's on them if they don't listen to your recommendation. Same thing with them bringing in a part to replace and us realizing they got an incompatible part, they can and will get mad at me or my guys sometimes even though it's not our fault, some people just believe they are incapable of making such a mistake. I don't want to go into story time because I have too many. I just wanted to say it's just something you have to deal with in the service industry, regardless of if it's automotive or not, after watching your channel this last year or so I notice many similarities between our very different jobs. The way I deal with it is just doing exactly what they say, give my recommendation if it's needed, and do what they tell me they want done. Then it's not my fault when what they thought was going to work doesn't. It's really all you can do. It's probably come in handy that you record a lot, especially because in my experience these are the types of customers that come back later to complain or blame stuff on the shop/tech, I bet it has come in handy for you. That's why my shop has had cameras over tech stations from day one. Sorry for the long post, kind of venting because I don't get to about stuff like this a lot lol. Great video and I think you handled it well!
It “Good evening “ from Toronto Ontario 🇨🇦
Send this guy to the video of his oil change, next time he’ll ask for you with less instructions
I’ve been having my selling stealership do my oil changes since I bought the truck. Recently they couldn’t get me in before I needed to go on a long trip. So, I did it. The drain torque spec is 18 fp. I had to use an 18” breaker bar to loosen the plug. Additionally the rubber coated washer was ruined from the over tightening. Guess what shop will NEVER touch my truck again.
Guy has probably had horrible lube change places screw him over before… I bet if you talk to the customer and build some rapport with him he'd bring the car back to you all the time and trust you.
Please correct me if I'm wrong (what am I saying, isn't this the Internet?) but I believe it's only unlawful to open mail that was delivered by United States Postal Service if not addressed to you. Amazon and UPS type deliveries are not included. ? ?
That customer is going g to be trouble more than its wortb.
Not opening the box was harder to understand than the customers request.
With instructions like that, I would record that job even if I wasn't putting it on YouTube. 😂
That's the sort of thing my mother would do. Doesn't know jack shit about cars, but still wants things done exactly the way she says.
I've never seen someone pour 4 quarts of oil at the same time before!
On the whole, the requests are just slightly burdensome. Maybe nearing the 90th percentile in eccentric behavior. Lots of plausible explanations have been mentioned. Who knows what the backstory is. I'll not judge too harshly, might be a cross for this person to bear?
Only issue, oil nut clickage on this job needs the 6' leverage bar for accurate lockage at 900lbs torque!
If you've ever been ripped off by a mechanic, that's why you will check EVERYTHING.
OMG!
I'm a minute and a half in and I can tell that customer has been burned by a shop before.
TY,,,,,,WOW incredible very interesting super kool ,1st class great info.,, AAAAAAAAAAA++++++++++++ again great video I liked it a lot ,keep up the great work.
Enjoyed the video as always, but sorry to say you did the math wrong. Maybe someone explained this much farther down in the comments. The amount you put into the car was actually the amount that should have been remaining in the bottle. That is why the oil level did not come up to the middle of the dipstick. As someone commented earlier, 1/2 quart is 473 ml no matter how full the bottle is. You needed to add 473 mi to the car, then subtract that from the starting level of the bottle to find out how much remains the bottle. If the starting level was 800 ml, then you subtract 473 from 800, and the amount remaining in the bottle is 327 ml. If the starting level in the bottle had been 600 ml, then you add 473 ml to the car and have 127 ml remaining in the bottle. If the starting level had been 473 ml, you add 473 ml to the car and have 0 ml remaining in the bottle. No disrespect intended, you are a great mechanic.
This is the type of guy that sets his thermostat on 71.3 and nobody is allowed to touch it ever.
4 fisting!!! Isn't that illegal in most countries! I'm so offended. I feel violated.
😂😂😂😂😅😅 once again love the brake cleaner effects and segment
Just making your day more interesting…. Obviously a person who had been screwed to the wall by rip off garages in the past. Having been part of one of those rip off garages 50 years ago, and having realised what a thieving bunch of bastards my local Toyota garage is more recently I can only sympathise with him. He is not to know you are a diamond.
I don't understand the high price synthetic oil but then a Car Quest filter, lol. They could've spent the extra money for a good AC Delco filter. My Ford gets only Motorcraft oil and filter with a quart of Lucas . It does have 320000 miles and still running. And that's a 2003 f150 with 4.6 Triton V8. I am just seeing how long it can last. Lol. Been a good truck as it had 74000 miles when I bought it at 17 years old. I'm almost 40 now but we've been together for a while, lol.
On the spectrum folks. Sucks when that's the case and the bad-word-psych-challenged meet this standard
I do not understand why owner wants specific oil level .it's nice to see owner keeps his engine bay clean…..