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Motor Repair

98 thoughts on “Who hurt you? customer dictates every step! stop! cadillac srx 4.6”
  1. Avataaar/Circle Created with python_avatars J W says:

    Hmmm……. very interesting video Ray. I’ve had similar scenarios go both ways. Lady brought her car to me for a second opinion as she’d been told the brake servo neeeded replacing. The servo was fine, problem was seized rear adjusters. Fixed that and gained a very loyal and easy to deal with customer.
    Conversely, an older gentleman was continuously suspicious of not only everything he was told his car needed but whether the the work was carried out, despite my best efforts to be totally transparent. Situation came to a head when he wanted the pads on the front right only replaced. I refused, saying pads are replaced in axle sets. Did the work, showed him the old pads whereby he said “how do I know those pads came from my car?”
    I’d had enough, and politely but firmly told him there was no charge for the pad change but never to bring his car back to me in the future as I was no longer willing to work on it and suffer the constant veiled accusations.

  2. Avataaar/Circle Created with python_avatars Bohappenstance Click says:

    You know why this clown wanted it just so and you know he ain't exactly wrong, so……….

  3. Avataaar/Circle Created with python_avatars Jeffrey Murdock says:

    Never seen one so demanding on a vehicle service. I would have just looked at him dead serious and said I'm sorry we can't help you here sir. We don't work on Cadillacs here at this time. Lol

  4. Avataaar/Circle Created with python_avatars themeez1000 says:

    Ugh I used to hate those customers. If it were me I would still to an inspection and record everything wrong. CYOA

  5. Avataaar/Circle Created with python_avatars Scooter30FTW says:

    Why do they want the empty oil bottles back? Are they paranoid enough to think you're going to keep their oil and use some really cheap stuff in their vehicle?

  6. Avataaar/Circle Created with python_avatars Aaron Snowden says:

    I learned the hard way never buy luxury cars lease them. And that is most important with German cars. They always break down.

  7. Avataaar/Circle Created with python_avatars Tony Seaton says:

    Lol

  8. Avataaar/Circle Created with python_avatars Leviathan 68W says:

    I hate to say it but this guy has obviously had some shady mechanics work on his car. I get what he is doing. Asking for the old parts back gives him piece of mind that you actually did the work he asked for.

  9. Avataaar/Circle Created with python_avatars Andrew H says:

    This Cadillac owner is special I mean last I checked no Cadillac of that body style or year range uses a crush washer Not only that but anyone that has experience with working with a Northstar knows that they are known for leaking and cost several thousands of dollars to fix so if the oil is not in the engine it’s on the engine

  10. Avataaar/Circle Created with python_avatars Ken C says:

    Maybe that customer is on the autism spectrum, or has a bad case of OCD? [right now I'm reading "The Maid" by Nita Prose–the main character is definitely "on the spectrum"]

  11. Avataaar/Circle Created with python_avatars elektricsammy says:

    … or maybe the customer is just a nasty s-o-b. ha ha.

  12. Avataaar/Circle Created with python_avatars That's Funny 77 says:

    These kind of customers are a pain in the ass but sometimes that are that way because they have been burned. So, in my shop I try to do everything I can to help them see that I am trustworthy and am not the guy that's going to burn or take advantage of them. The bit of extra care is usually worth it in the end (notice I don't say always) because they tend to be incredibly loyal customers once you've earned their trust. Not only that but they will refer the people they care about to you which is a great bonus.

    Now, that being said, if this guy walks in my shop first time requesting all of this and just says "Hey, man, I've been burnt before and I've had bad experiences. I'm not saying that's how you do business but if you don't mind I'd like you to do this, this and this…". So long as he's polite, no problem, I get it. Now, if the guy comes in and says "I know how all you guys operate, here's what you're going to do so I don't get ripped off… this, this and this" and has a poor, accusatory attitude about it when I have never even seen him before, much less done anything to him to cause distrust, he can fu*k right off. I don't need to be disrespected for what others have done. However, I can understand someone new in my shop having reservstions if they've been screwed and are wishing to make sure they are dealing with an honest shop, again, if they are polite about it.

    Just to be clear, I don't do automotive repair. I repair electronics but in a lot of ways, we deal with the same type people.

  13. Avataaar/Circle Created with python_avatars kenthatfr says:

    Dictating the exact amount of oil? Just say he brought oil and fill it up with that. Wanted to see the washer before filling with oil? Yeah, that's not a guy that was burned, that's just a control freak.

  14. Avataaar/Circle Created with python_avatars Kevin says:

    Some people have gotten scammed and are traumatized for life. I think this was somebody who knew a little bit about cars but wanted to make sure you did it right so he asked for a crush washer as proof.

  15. Avataaar/Circle Created with python_avatars Wes Gregg says:

    I forgot to add: You're setting yourself up for grief when you accept a customer like that… and they want you to put some sort of "magic cure potion" into a transmission that already exhibits an obvious issue. If/when the issue doesn't go away, they'll be back to scream at you for "not putting the stuff in." If ends up happening, please be sure to upload a video about it, lol. EDIT: Oh. That'll teach me not to post a comment before I've watched the entire video.

  16. Avataaar/Circle Created with python_avatars Ely Powell says:

    If there were not so many shoddy mechanics out there fucking over people every chance they got, this customer would not feel the need to do this. I avoid taking my car to mechanics as much as possible.

  17. Avataaar/Circle Created with python_avatars Kevin Cook says:

    WTF, No Dipstick? How the hell are you supposed to check the level and add fluid when necessary?!!

  18. Avataaar/Circle Created with python_avatars Kevin Cook says:

    What is that "hose?" in the way of removing the drain plug and oil filter?

  19. Avataaar/Circle Created with python_avatars Breeki Gopnik says:

    This is the type of customer that I would document literally everything to cover my a. They are the first ones to complain to get free services or whine until they do.

  20. Avataaar/Circle Created with python_avatars Nick's Random views says:

    You should have put 7.6 quarts in it lol

  21. Avataaar/Circle Created with python_avatars Todd Agard says:

    Why not just pour half a bottle from the partial into an empty one? Instead of going through all that math.

  22. Avataaar/Circle Created with python_avatars JoAnn Clinard says:

    I suspect the owner is on a fixed income? That Northstar will break him!

  23. Avataaar/Circle Created with python_avatars Alain Bourgault says:

    If it was me, I would refuse to do this job. This level of micromanaging is a pretty good hint that anything that goes wrong with the car after the job will be blamed on you, regardless if it has anything with the work you did.

  24. Avataaar/Circle Created with python_avatars Robert Swartzwelder says:

    Loved the comical math bit with the partial quart of oil!

  25. Avataaar/Circle Created with python_avatars torqspec says:

    "we will not be commanded" he is literally paying you and hes not asking for much. just peace of mind. dont get all high and mighty just because you can turn a wrench. maybe if grease monkeys weren't notorious for being conmen this wouldn't happen.

  26. Avataaar/Circle Created with python_avatars jason rebello says:

    That customer should have been turned away

  27. Avataaar/Circle Created with python_avatars Brad says:

    We know you just cleaned and re-used the old crush washer, that way you can keep the new one and give him someone else's old crush washer 😳 There's big money in crush washer scams, sarcasm…

  28. Avataaar/Circle Created with python_avatars John Lee says:

    Sounds like the owner likes to save today so as something can break tomorrow!!!

  29. Avataaar/Circle Created with python_avatars Brad says:

    He's either been burnt by a dodgy mechanic in the past or he WAS a dodgy mechanic in the past.

  30. Avataaar/Circle Created with python_avatars jesse wynne says:

    He prob has a leak and thinks it’s cuz someone put a double gasket on the plug in the past..so now wants to b sure that doesn’t happen again by having you return the old washer..but with that much oil showing as leaking it seems more like gasket or gaskets need to be replaced or GM Notorious
    Problem with a bad oil pressure sending unit..that would piss oil everywhere..
    And that trans fix is more for torque converter issues that stops it from shuttering and maybe shift a little better..it actually does work I used it in my Honda but If I remember correctly on the back of the bottle it states not to use on ford or GM transmissions. And caddies are GM so he may end up doing more harm then good

  31. Avataaar/Circle Created with python_avatars Isaac Camario says:

    wait til this customer finds out you filmed this. their life is going to be over

  32. Avataaar/Circle Created with python_avatars Make It With Calvin says:

    Assuming the owner is elderly, having cared for my grandmother, they tend to be very wary of people doing services since it is so easy to get ripped off sadly. That being said, I see this as a "test" to make sure you are a person who does as you should and can be trusted. That said if you have their trust, it is a sign of respect.

  33. Avataaar/Circle Created with python_avatars Stephen Vieau says:

    lol northstar.

  34. Avataaar/Circle Created with python_avatars rebuild rcs says:

    Dude that owned the car be super shady ,most likely been scammed or dealer worker or back yard guy but after he see your vid , love to see look on his face while he see vid on his ride , how real man with know how and skill got her done , hate to say it like that but i once worked at a mid,,,,,,muffler shop that lived buy selling un needed parts .. spray bit wd an sorry to tell you shocks be leaking need them as well lol , …i gave up the trade to do concrete work at 18 and became a machine operator engineer , now relaxe a bit and dig gaves and be a supervisor and my best bro left shop work for same thing and has 50 or more fathful customers and elders he help for free in his driveway, sad that some shops or have ass dudes fuc yha and give you good mechanic a bad be nervous customer cz they been bent over in the past

  35. Avataaar/Circle Created with python_avatars Quons Lecn says:

    Sounds to me like the customer should be performing the service themselves.

  36. Avataaar/Circle Created with python_avatars justincase says:

    I just change my own oil.

  37. Avataaar/Circle Created with python_avatars Tall RedEasel says:

    After reading these comments the consensus seems to be that it's perfectly fine to call the tech inept or a crook before he touches your vehicle?

  38. Avataaar/Circle Created with python_avatars Milwaukee Road Jim says:

    I think the customer request is due to too many shops trying to sell other services. I went in for a noise in the exhaust system and they found and welded a broken hanger. But they also brought me a cabin air filter full of straw and bird feathers. I knew it wasn't mine but not able to prove it, I let them change it anyway. I now inspect my cabin air filter before I get service so I know what condition it's in. I also label my air box and cabin air filter housing with the date that I changed them. By the way, my Wix cabin air filter is grey. Don't try to tell me it's dirty just because it's grey

  39. Avataaar/Circle Created with python_avatars Jusdont says:

    This is the type of customer that I could care less to deal with broke and a pain in the ass? No thanks

  40. Avataaar/Circle Created with python_avatars Gregory Fairchild says:

    Commend you on holding your temper.
    These type customers can do their own work as far as I'm concerned.
    I bet he doesn't do this to his doctor.
    Or maybe he does…lol

  41. Avataaar/Circle Created with python_avatars Robert Nelson says:

    He wanted his old bottles back to prove that you used his oil and didn't put his oil in your car and dump in 7.5 quarts of no-name shop oil, or no new oil at all. I would have told him to take his business elsewhere, life is too short to work for anal-demanding old codgers.

  42. Avataaar/Circle Created with python_avatars Jack Fisher says:

    How can you put 7.5 Quarts of Oil in, when you were ONLY supplied with 7 Quarts?

  43. Avataaar/Circle Created with python_avatars Y A says:

    He is smart requesting those items proves that double gasketing doesn’t happen and the service went through

  44. Avataaar/Circle Created with python_avatars Stephen Jump says:

    Trash synthetic oil I could see them being anal about it if they used the top of the line amsoil synthetic &filter but these people are cheap as hell putting valvoline oil and their filter in a old Ragged out Cadillac

  45. Avataaar/Circle Created with python_avatars John Smith says:

    Customer: I want 7.5 quarts
    Customer Provides < 7 quarts.

    🧐

  46. Avataaar/Circle Created with python_avatars Hubjeep says:

    I'm surprised he didn't include an AC Delco OEM filter!

  47. Avataaar/Circle Created with python_avatars HowHigh IsUP says:

    Your math is a little off 😄

  48. Avataaar/Circle Created with python_avatars Gregory Fairchild says:

    They are wanting their trash back as proof you used their products.
    I usually pass on these customers

  49. Avataaar/Circle Created with python_avatars Garybonz says:

    I have been using the old oil to lube the filter gasket for 40 yrs. If the perfectionists and eggheads have a problem with it . . . It sicks to be them ! If you think it's wrong, then flush out your engines ENTIRE OIL SYSTEM when you change your oil every time or SHUT IT !

  50. Avataaar/Circle Created with python_avatars Lance Stephenson says:

    Gotta love Northstar for notorious oil leaks.

  51. Avataaar/Circle Created with python_avatars Hubjeep says:

    Owner may be a retired mechanic and want's it done correctly. I'm all about new washers.

  52. Avataaar/Circle Created with python_avatars Marty's 4x4 says:

    The last time I had my oil changed, the shop destroyed my oil pan —- I mean, it is still on there but it leaks at the drain plug. I would sometimes change my own oil and sometimes take it to a shop, depending on how much I was working. Anyway, I changed my oil, then a shop changed it the next time, the next time I was going to change it. Also, the drain plug had never leaked until that last oil change at a shop. I couldn't break the drain plug loose.. I hooked another wrench on the first one, still couldn't I then tried a socket with an 18" ratchet… I couldn't budge it. I then put a 2' piece of pipe on the ratchet and the plug started moving but it was tight for the first 1/2 turn… It is an F-150 with a drain plug that has a rubber gasket — it looks like a flat rubber gasket with an o-ring made into it but only on one side — I hadn't seen that type before. Also, for the first 100,000 miles, I used the original drain plug and gasket with no problems. And with every previous vehicle, I used the same drain plug for the life of each vehicle. I've never had any vehicles with a crush washer on the drain plug, like I keep seeing Ray and other YouTubers showing me. Anyway, I replaced the drain plug & gasket, I cleaned up the threads with a tap, I've tried o-rings; I just haven't tried a sealant. The shop denied using an impact on it but they must have. I've called them, I've visited them, I've complained to the corporate office. They just won't accept responsibility for the damage they caused.
    One day, I'll break down and buy a new oil pan. 🙁

  53. Avataaar/Circle Created with python_avatars Craig Riker says:

    You should have sent him on his way to a Jiffy Lube, there they measure measure out the oil with a rack of barrette test tubes…😆