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98 thoughts on “Customer blew up over this!! land rover lr3 lr4”
  1. Avataaar/Circle Created with python_avatars Ray says:

    You should have determined if that 5 oz is coming from the tire or the rim if it was coming from the tire it should have been sent back and it almost bit you it was coming from the tire and you just piled to wait right on top of it typical

  2. Avataaar/Circle Created with python_avatars Daryl Morgan says:

    Never a dull moment in Rainman Ray,s day. Great videos Ray

  3. Avataaar/Circle Created with python_avatars Ray says:

    One thing I do my own mechanic work but I definitely would not take my car for any kind of mechanic work somewhere they change tires he said the car needed rotors that's not true to make it perfect maybe will it work absolutely them rotors are good for another set of pads or two these tire change places make their money on changing rotors a quadrupled price and that's where they make their money unnecessary parts replacement

  4. Avataaar/Circle Created with python_avatars Zappa says:

    What astounds me, is the shop have an indemnity waiver form ready, for situations like this. Your manager needs to reassess their business ethos.
    Liability or no-liability your manager should have outright refused the repairs on the grounds that it's against manufacturers guidelines.

  5. Avataaar/Circle Created with python_avatars Mice InOz says:

    I fail to see why any of this is your fault. The job was for 2 new tires, those were fitted. You noticed other faults, which they declined to repair. If these morons are that stupid, maybe they need a much cheaper car. Given how everyone in the US is really keen to sue anyone, make sure they sign the waiver for the work, and make sure it makes them responsible. Yes, maybe plenty of ripoff mechanics in the industry, but also plenty of bad owners too. This is an example of the latter.

  6. Avataaar/Circle Created with python_avatars Ray says:

    Well truth be known take it back tires off put them on the front and put the front tires on the back and get another year out of them they will ride just fine in the back there's nothing wrong with them rotors you guys always want through new rotors on everything then rotors are finso they're not brand new and perfect but they will work they will stop you absolutely will stop you I would take a DA to him and throw brake pads right back on them nothing wrong with them rotors at all

  7. Avataaar/Circle Created with python_avatars pete cull says:

    If someone has an expensive car like that, they need to be prepared for the bills. Tell them to go buy a cheaper car.

  8. Avataaar/Circle Created with python_avatars Michel Swerissen says:

    Tired of the tyres

  9. Avataaar/Circle Created with python_avatars wolfpreist says:

    I've seen too many pictures of hacks who keep chasing weights while balancing, props to you Ray for using Math. Edit: I should have finished watching the video. Sounds like the sales writer should have consulted you before telling them it was repairable. You'll see that land rover back to replace that time im sure.

  10. Avataaar/Circle Created with python_avatars Eric Chase says:

    I think all things considered, it might not be the correct and warrantied repair, but the quality work you put into that patch is gonna last them a lot longer than without it. Hopefully long enough to afford a brand new set of tires for be rear!

  11. Avataaar/Circle Created with python_avatars James D says:

    I would've used old front tire on rear. That one still needs replaced no matter what, but at least it wouldn't have a dubious patch that could cause chaos.

  12. Avataaar/Circle Created with python_avatars Rusty Branum says:

    Instead of the patch, put one of the removed front tires on it. Safer perhaps than the patch?

  13. Avataaar/Circle Created with python_avatars Dennis Laur says:

    This the problem today. People buying cars that they can't afford to maintain. They should have bought the Honda, and have the money to fix all that stuff.

  14. Avataaar/Circle Created with python_avatars Corbett Knowles says:

    @Rainman Ray's Repairs I'm not going to knock u for doing what u were told to do I understand the struggles of automotive industry I live it everyday customer want what they want qnd nothing else matters atleast the ship waived liability and if they go out go around the corner have a blow out then atleast u not held responsible for there ignorance on wanting a sidewall in a tire patch plugged I hope that doesn't happen but at end of the day keep up the good work

  15. Avataaar/Circle Created with python_avatars JOHN LEINEN says:

    Sell em a can of SLIME and ship it!

  16. Avataaar/Circle Created with python_avatars Coupegt84 says:

    Ray – My new car suffered an “unrepairable” puncture in a similar location, with only a couple of hundred miles on the tire. The tire shop I went to was originally not eager to repair it, but I asked them to please repair it anyway, I’d keep an eye on it, and if it leaked I’d replace the tire as suggested. That “unrepairable” tire turned out to last as long as the other undamaged tires, for the full life span of the tires on the car. I really appreciated that the tire tech was willing to do his best with the repair, and it worked out fine. Thanks to you for paying it forward and doing a typically great “Ray” repair, despite the situation. Your work will be appreciated!

  17. Avataaar/Circle Created with python_avatars Dale Eather says:

    Hey there ray man been in that situation myself. Was forced to patch a tyre in the same place by my boss snobby owner of the vehicle. And got the owners to sign a document stating that if the
    Tyre fails i will not be liable or be able to Sue me or the place
    Where i worked. Unfortunately for them the Tyre failed a week later and they tried to sue me. But they settled out of court and had to pay for my legal fees and for defermation of carater.

  18. Avataaar/Circle Created with python_avatars Sean Powers says:

    IMO, with all things be equal. If u can't afford to maintain an expensive vehicle, You should not buy one.

  19. Avataaar/Circle Created with python_avatars minja0878 says:

    Can someone explain the 2 bottles of Listerine and/or mouth wash in the door?

  20. Avataaar/Circle Created with python_avatars Michael Hardy Sr says:

    Had a woman yell at me because my "poor shop does not do tires". I don't do them because there are 6 tire shops in a 15 mile radius. I work on older vehicles because other shops won't, due to the fact they would rather swap parts or do what the scanner says. When she threatened to leave a bad review I was honestly surprised that my shop had that possibility! I listened to her rant and politely wished her a great weekend. She told me to go and master masterbate (I'm sure you can guess what verb was used.)

  21. Avataaar/Circle Created with python_avatars Vader1957 says:

    Shit, I would of just plugged it on the car !

  22. Avataaar/Circle Created with python_avatars Zak S says:

    I see no problem fixing a tire when you are qualified ,& experienced enough to judge there is no structural damage , & are filling in the hole with the tire patch leader . , then covering it with additional bonding agent ..Also for those that don't know Michelin has a much better tire carcass than most ., accurate ,& strong . As far as reaming the hole further this will only damage the cords , & is only done to ensure the hole doesn't have more debris hiding in it …How do I know ? I've had the unfortunate experience of installing over 5,000 tires , & was fixing them before I started that career…

  23. Avataaar/Circle Created with python_avatars Carmel Valley Mechanic says:

    Oh, and the best way I found to burst Land Rover/Range Rover superiority pretentious complex is to remind them they are driving a car that was made by a subsidiary of Tata Motors.

  24. Avataaar/Circle Created with python_avatars ericspecullaas says:

    The only thing you could have done differently is shown your manager that tire. If you manager would have seen that he would have had the forms ready for the customer. Other than that you did good Raymond

  25. Avataaar/Circle Created with python_avatars Craig Pennington says:

    Wow! That thing is going to act crazy with the odd tires on the front. I tried that twice & both time all 4 tires had to be the same. My car was Squirrely until I corrected it. ?- why buy something if you cannot maintain it. Makes absolutely no sense. Hell, they won't even clean the break dust off the wheels. Must be a lazy bunch. Crazy thinking customers can try your day.

  26. Avataaar/Circle Created with python_avatars Steve W says:

    You should have written on the inside of the tire; "in case of crash resulting in fatality, I told them not to do this."

  27. Avataaar/Circle Created with python_avatars Larry Scheuerman says:

    I honestly see no issue with the repair you had to do Ray. Between the glue, then the patch and the layer of sealant over it all that repair will probably outlast the tire. I have had repairs done just like that in the past with no issues. I have a patch on my 2005 Colorado left front tire in almost the same spot, I have over 10k miles on the patch so far without an issue. Now if it was a on vehicle that sees a lot of highway use then I might rethink it but I see no issue doing that type of repair for a vehicle driven for mostly city street driving. My truck never sees highway use so I am not worried if the patch causes an issue.

  28. Avataaar/Circle Created with python_avatars G. Fortin says:

    Case of a person owning a Land Rover that cannot really afford it but has to have it anyway. LOL ! If you cannot afford an extra couple tires, in the day of credit cards and pay it off in increments… maybe you're in the wrong vehicle ? That one needed an alignment too .

  29. Avataaar/Circle Created with python_avatars Ripcord says:

    Just put one of the old fronts on there and call it a day.

  30. Avataaar/Circle Created with python_avatars Lawrence Fine says:

    The real shame is everything is so damn expensive now. Those tires have to be top of the line tires and 4 of them have to be a small fortune. The customer and you were put between a rock and a hard place because of Putin and Russia, it's all their fault. (sarcasm).
    P.S. Thanks Joe.

  31. Avataaar/Circle Created with python_avatars Flashman787 says:

    My wife and I work for a company owned by Monro in SWFL (they bought out Rick Johnson if that helps give you a hint), and we've had bosses approve flat repairs like this and told us to "just do it" to make the customer happy and get them out, and I always make it a point to them that I'm not responsible for anything that happens once it leaves the shop because I didn't approve the repair, the boss did. We've had a few not actually hold and boy were those people upset and they've tried to say "well the tech didn't do it right". No, I did it right, it just shouldn't have been approved in the first place.

  32. Avataaar/Circle Created with python_avatars A Dot In The Shark says:

    A Land Rover owner can't afford 4 tires?? perhaps they should trade it in on a Kia.

  33. Avataaar/Circle Created with python_avatars George Reiss says:

    Can't plug it and can't patch it. Screw it run to tractor supply and throw a tube in it. Classy

  34. Avataaar/Circle Created with python_avatars Laz says:

    New tires should've gone on the rear…potential steering issues with them on the front. Old tire repair looks "as good as it can be" but that tire should definitely have been put on the front for at least some margin of steering safety when it goes flat.

  35. Avataaar/Circle Created with python_avatars C Ward says:

    What is more important? Not wanting to spend money on a tire or personal safety of yourself and others.

    In "my world", it would have been an easy choice. Replace the tire. Some customers, you just don't need.

  36. Avataaar/Circle Created with python_avatars Biggbear59 says:

    Just watched this. You did right. Except I would have done that in the beginning. Especially when you know the customer is a whiner. Also saw your balancer. You kids today are spoiled, sheeeeeeeesh… BTW I've wrenched for 45 years. So yes, y'all are kids 😂🤣💯🐻😎

  37. Avataaar/Circle Created with python_avatars Lisa Burnett says:

    Don't worry about Ray. You can't buy stupid. And there are some dum mother f*$^%kers out there. … Not your fault.. !!!! You tried lol.

  38. Avataaar/Circle Created with python_avatars Carmel Valley Mechanic says:

    LandRover/RangeRover owners are the new douchebags of the road , topping BMW douchebags. These owners are all pretentious , but can't even afford basic maintenance like 4 new tires on an AWD car….or even basic brake AND rotors AND brake wear sensors… These idiots can't afford to get someone to do basic maintenance, and are too mechanically incompetent to fix their own cars. For a common European car, there's absolutely no reason to ever change pads and not replace rotors at the same time. Standard solid rotors aren't that expensive, and if you buy OEM quality pads and rotors from places like FCP Euro that offer a lifetime exchange program. Once your pads and discs are worn out, buy new ones, send back the old ones, and they refund the cost of the new ones. I've done this so many times on so many cars.

  39. Avataaar/Circle Created with python_avatars Stephane Neron says:

    Good Job on that one Ray… It sucks when a customers blew up like that … We can't do anything about it and need to move on… BTW, I really like all theses camera angles and shot you did… Thanks to share your day and don't forget to have yourself a great day….

  40. Avataaar/Circle Created with python_avatars JASON W says:

    Similar situation happen to me when I worked at discount tire. We just put the old tires back on and let them drive away. It's better than being reliable for someone getting hurt or even killed.

  41. Avataaar/Circle Created with python_avatars William Clay says:

    Just plug the tire.

  42. Avataaar/Circle Created with python_avatars Dick Wolf says:

    All the comments on if it'll work or not isn't the issue. The issue is that even the best tire tech can be thwarted by a negligent customer who feels righteous in their crusade of what they've heard will work. While you take no responsibility on the patch holding even though you did a solid job both times, your shop should've denied service regardless. All it takes is that tire to blow, cust loses control and runs over a child for them to blame it on you. Some of the sht my shop turns away is petty af but its because they've been sued before or had to come out of pocket to make the tantrum laden customer "happy". Sometimes you have to be the bad guy when it comes to safety and costly litigation.

    Regardless, good job Ray.