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49 thoughts on “Customer states: why does it take so long? here s why!”
  1. Avataaar/Circle Created with python_avatars Braeburn Hilliard says:

    Oh yeah, Lube application is probably the most important part of the job!

  2. Avataaar/Circle Created with python_avatars David Mata says:

    Consumers never cease to amaze me.. I mean honestly tires aren't really that important to the ride or functionality of rolling down the road.. Here's my car, it's making weird sounds, yeah it's your tires.. Cool Cool, replace the breaks and rotors and we'll call it good. Can you believe that knob just tried to sell us tires..?? 🤣🤣

  3. Avataaar/Circle Created with python_avatars leonard moffatt says:

    In the UK you’d get a fine for those front tyres but you would also get 6 points on your driving licence per tyre,so the 2 tyres would be 12 and 12 is the magic number where you have your drivers licence Taken off you !!!.
    Maybe the customer has been scammed before on replacing tyre’s and been charged excessive hours on a job ? But it doesn’t make sense replacing the Discs when they could be grounded ( not many garages in the UK would grind discs but the cost of grinding discs is sometimes more than the cost of just replacing the discs !! ).
    Would be good if you showed your undoing the Brake reservoir cap and putting workshop tissue under/around the reservoir before you wind back the calliper pistons( especially on those where the pads are at minimum thickness or are literally on the backing plate ( plenty of drivers would just keep topping up with brake fluid so when you wind back the calliper pistons the fluid will spill out of the reservoir and go everywhere ( hence the tissue and loosening of the cap ).
    It’s quite nice seeing a ' honest ' mechanic and Garage these days,had experience myself of a couple of Bad ones ( unfortunately for them I know my way around a car but disability means I can’t get under the car anymore ).
    Always gets me though when so many people have really nice expensive cars but can’t seem to afford the basics in the maintenance of these vehicles !!! But more importantly they obviously don’t check the things that they should be checking every now and then ( Tyres and Tyre Pressures but they don’t understand alignment or camber ?!!! ) and how that tracking check could save them a lot of money ( and possibly their lives ).
    4 wheel tracking is something that they should be having done regularly ( especially with so many bumpy and uneven Roads ( not to mention sleeping policemen everywhere these days).
    Love the videos…..👍

  4. Avataaar/Circle Created with python_avatars BE EASY says:

    I think every car needs a good brake torque to warm tires up before test drive every one always forgets to torque it

  5. Avataaar/Circle Created with python_avatars Kevin King says:

    I guess third times a charm!

  6. Avataaar/Circle Created with python_avatars Kevin King says:

    Frustration Level: High!

  7. Avataaar/Circle Created with python_avatars Stewart Wilkinson says:

    Are those tires still legal in US ? they would not be in the UK – they have to have minimum depth of 1.6mm over something like 75% of the width of the tire and visible tread over the whole width.

  8. Avataaar/Circle Created with python_avatars Larry Smithart says:

    u have T shirts

  9. Avataaar/Circle Created with python_avatars daniel velez says:

    Personally I never turn rotors. We're like that can indicate a metallurgy issue. (Soft spots) meaning even if turned alot of time the issue come back quickly.

  10. Avataaar/Circle Created with python_avatars John Thorpe says:

    The thought process and attitude of some customers:

    Customer: "Why is it taking so long?"
    Shop: "We had to order parts and are awaiting the delivery."
    Customer: "Shouldn't you have all parts in stock?"
    Shop: "We have some parts that we regularly, like batteries and things like that, we can't stock everything."
    Customer: "Well I should get free service since I had to wait…!!!"

  11. Avataaar/Circle Created with python_avatars Benjamin Melikant says:

    Me: I really want one of those caliper tools. Ray like 10 seconds later: "this thing is really cool and here is how ypu get one"

  12. Avataaar/Circle Created with python_avatars Mike Hudson says:

    Was talked into having rotors turned that had no vibration when new pads were installed. Got the truck back and had a terrible peddle vibration. They turned them again and still a vibration. That time they turned them past minimum thickness and flunked inspection. I installed new rotors and vibration was gone. I'll never had rotors turned again. Not worth the time and very little money saved.

  13. Avataaar/Circle Created with python_avatars Drover Moore says:

    c-clamp works just as well…and no I did not read down.

  14. Avataaar/Circle Created with python_avatars Jos de Koning says:

    This car needs an alignement!

  15. Avataaar/Circle Created with python_avatars scottholt69ify says:

    Customer is not too bright. Needs tires and a 4 wheel alignment at least.

  16. Avataaar/Circle Created with python_avatars randy beard says:

    Sad Part, these people that make terrible decisions about their car's upkeep–VOTE!!!

  17. Avataaar/Circle Created with python_avatars Steve McRichards says:

    Customer looks like they got new tires, declined an alignment and never rotated them.

  18. Avataaar/Circle Created with python_avatars Kasslim says:

    What is the root cause of the tires wearing out only on the inside? As in, what would cause the wheels to be angled that wrongly?

  19. Avataaar/Circle Created with python_avatars Ian Mcleod says:

    Still have your Snap on Tool man?

  20. Avataaar/Circle Created with python_avatars Ian Mcleod says:

    Believe it or not in my working days we used both imperial and metric, its what I was taught through my school years. Both

  21. Avataaar/Circle Created with python_avatars Kevin Durica says:

    Not even an alignment???

  22. Avataaar/Circle Created with python_avatars viking90706 says:

    God Lord, I'm changing out a warped rotor and it self destructed the wheel bearings and little did I know, my impact could not remove the axle nut. Had to slice the nut and crack it, guess what? the axle spline threads were also totally trashed.😯

  23. Avataaar/Circle Created with python_avatars townhall05446 says:

    When someone wearing latex gloves says 'I want to apply some lube', I panic.

  24. Avataaar/Circle Created with python_avatars Gatnos says:

    What about the front-end alignment?

  25. Avataaar/Circle Created with python_avatars G R says:

    Fix those brakes…. So when my tires explode hitting a pot hole I’ll be able to stop…..😳

  26. Avataaar/Circle Created with python_avatars Alexander Greenfield says:

    Do you not normally grease the rear side of the pads or the runners slightly buddy?
    And I'm guessing you cleaned up the hub and added a little grease before putting on a new disc (rotor) as it looked terrible. But didn't show?

  27. Avataaar/Circle Created with python_avatars thabang malele says:

    Great job

  28. Avataaar/Circle Created with python_avatars Tsty5 says:

    Why u didn’t check front end components as to why it would be just brakes. Feathered edge could be suspension as well.

  29. Avataaar/Circle Created with python_avatars John Buxton says:

    The customer is overwhelmed with life and short of funds, capitalism has priced many people out in the cold with a vehicle that is not roadworthy

  30. Avataaar/Circle Created with python_avatars Radioactive Anomaly says:

    yeah but ever figure out why the tires have uneaven wear?

  31. Avataaar/Circle Created with python_avatars 3dZach says:

    In this episode, brake cleaner will be used on brakes! First time for everything.

  32. Avataaar/Circle Created with python_avatars Jean Meslier says:

    I'm with the customer on the new rotors. The last rotors I tried to get machined came back wavy. We no longer have an automotive machine shop in the area and I discovered that the parts store clerk was turning them on a homemade rig in the back room. After about the third attempt at machining them, I just got new rotors.

  33. Avataaar/Circle Created with python_avatars Roger Beam says:

    Reminds me of the brake job on a car I had was wondering why one drum gave me trouble so I removed the other first pretty easy I looked at the shoes and sure enough who ever did the brakes last put both primary on one side & secondary on the other.

  34. Avataaar/Circle Created with python_avatars Dry Toast says:

    I swear i could actually feel my I Q drop when you mentioned what the owner wanted you to do lol

  35. Avataaar/Circle Created with python_avatars steve v. says:

    One of the most disappointing things about doing repairs, mostly mechanical. You spend lots of time and money and more time , and the vehicle looks no different . Now it drives just normal.

  36. Avataaar/Circle Created with python_avatars Allen Riek says:

    Ray, in this video you never swapped the two rear tires to even out the cupping one the outside of the tires. This person was a idiot for not replacing the two front tires due to the wheel alignment…..

  37. Avataaar/Circle Created with python_avatars Diz Awn says:

    they probably didn't want you to touch the tires because they didn't believe you. They came in already 'knowing' what the problem was, so they just perceived your tire report as an upsell.

    I probably would have said they should at least rotate the tires left to right/front to back if not replace those two fronts.

  38. Avataaar/Circle Created with python_avatars Mic Glou says:

    So no alignment? No new rubber? But they did want the more expensive brake job? Weird stuff…

  39. Avataaar/Circle Created with python_avatars Colin DeWolfe says:

    I'm surprised that you actually still turn rotors. They don't do that up here any more and if you ask them to, they look at you like you have three heads. I once had a set of brembos machined because they are expensive, and they stopped being available in Canada for a while, but I spent a week calling mechanics looking for one who still had a lathe. Found one but he hadn't used it in years. He was down a back road in the boonies a two hour drive away. Got er done though.

  40. Avataaar/Circle Created with python_avatars Tommy Gröndahl says:

    If there is one thing I care about, it is steering and brakes and both are affected by which tires you have! In addition, a correct wheel alignment saves both fuel and tires! So the customer does not save by refusing to repair – on the contrary!

  41. Avataaar/Circle Created with python_avatars Dan Levesque says:

    Every time I've heard about people who machine their rotors always get a vibrating soon after I'd assume if it was offered it would have worth a shot at saving money

  42. Avataaar/Circle Created with python_avatars Destiny says:

    An idea for customers who want to complain about how long something takes, bring them back and let them try to do it themselves. See if they even know anything about it. Once it's been established that they are not in fact an expert on the job or it's length of time, sit them down in the waiting room and continue on with the job. Or ask them if they've ever had a stall in their job because of someone else either not doing theirs right or making a mistake. I know I have when I worked a job packing things to be shipped. It reflected poorly on me when someone else didn't include something in an order and I had to take it to be fixed, or take it to the proper department because it was put in the wrong place. It was due to extremely improper training of employees. Like when a line would go down because something was put on it that was too large and would turn sideways and block the line and backup the boxes. That happened one day several times in a row. Anyway, people complain about things they don't understand or have no experience with because they have unrealistic expectations, either from their imagination or tv shows and the like, or people half butting things and when someone takes the time to actually do the job right they get mad about it. People will complain. All we can do is ignore them or try to educate them then ignore them if they refuse to listen.

  43. Avataaar/Circle Created with python_avatars Rich Neu says:

    Another good brake job

  44. Avataaar/Circle Created with python_avatars John Moreton says:

    Since this car is AWD, tires are supposed to be replaced in sets of 4 to save the AWD drive components, those tires wouldn’t pass
    inspection. The fronts will still make noise and wear through to the belts, then in the rain the car will hydroplane and hit some thing
    the ins. company may not pay damages. Some owners are really not good drivers and a danger to the rest of us with bad tires.
    REPLACE THE TIRES and have the car alignment. I take the advice of my mechanic.

  45. Avataaar/Circle Created with python_avatars GLITCH Wolf says:

    What happened to reverse click