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Eric o. gets a comeback! – Auto Repair Chat

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You heard it correct folks. I get a comeback. A TOWED IN COMEBACK! The worst of all comebacks 😥. This is every mechanics nightmare. We always try to do our best but it is inevitable that you WILL get a comeback if you do this long enough. The good news is, it wasn't totally my fault...kind of.
-Enjoy!
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98 thoughts on “Eric o. gets a comeback!”
  1. Avataaar/Circle Created with python_avatars ROBERT R Penny says:

    EO good that you found one that works and are not charging the customer for the hassle. Honest guy that you are. But it looks a lot like another Ford design Mickey mouse setup which is also a factor. Stuff under boost P should not be flimsy plastic crap.

  2. Avataaar/Circle Created with python_avatars Scott Hill says:

    It's not easy doing the right thing, but it is honorable.

  3. Avataaar/Circle Created with python_avatars DirectCurrent says:

    I think there's got a be two different intake manifolds made for that year make and model of car. Not 100% positive but that's just what I think it is. I guess the dealer and the parts supply houses don't have that information distinguishing one from the other. But the best part about it is that you were able to resolve the issue without taking up too much of your time and the customer was back on the road a day later. Thanks so much for sharing the video not very many other mechanics would take the time to make a video about one of their comebacks. Keep up the great work and please stay safe and healthy.😎👍

  4. Avataaar/Circle Created with python_avatars David Farmer says:

    Like tho stuck gas pedals ..this needs to be recalled. ..? 😨

  5. Avataaar/Circle Created with python_avatars John Bragg says:

    Maybe Dorman got that one from Ford? Ha!

  6. Avataaar/Circle Created with python_avatars Dan Ballow says:

    Say after 40 years ..it happens specially when you work on everything out there.

  7. Avataaar/Circle Created with python_avatars Bob Flannagan says:

    What would Ivan do?? Compare the old part coming out with the new part going in.

  8. Avataaar/Circle Created with python_avatars Dan Ballow says:

    Wheres the orignal one

  9. Avataaar/Circle Created with python_avatars Robert Belk says:

    We're all human. We make mistakes. It happens to the best of us and that's all I can really say. It was an honest mistake. Don't beat yourself up about it.

  10. Avataaar/Circle Created with python_avatars J C says:

    Dealer only Erik o sorry lol 😝

  11. Avataaar/Circle Created with python_avatars TRUMP 4EVER says:

    Why don't you come back !

  12. Avataaar/Circle Created with python_avatars Nicola6892 says:

    Jb weld it.. fixed..

  13. Avataaar/Circle Created with python_avatars William Dawson says:

    Everyone overlooks something every once awhile, sure it is not a known problem a common answer.

  14. Avataaar/Circle Created with python_avatars HE4RT says:

    I feel your pain sir, and think about this that is if all parts come from 1 major distributor then why on God's green earth do they all vary in some sorta fashion? Cause they don't, hey like you said before just cuz it's new doesn't mean it's good. It's all about money🤯

  15. Avataaar/Circle Created with python_avatars John Public says:

    Maybe when one of these pops off and runs away causing a fatality crash they will start to care.

  16. Avataaar/Circle Created with python_avatars Duane Kaulen says:

    I gotta tell you Eric that the respect you garnered for doing the right thing is what makes you respected. Yes, it may have cost you some time/money/headache in the long run we as viewers werre shown the way by doing for it for nothing. Your ego aside you did it because your an honest man and well respected. Wish there were more like you in the biz. I think highly of your work ethic. Your dad must have taught you well and you followed it. Thank you for being you!!

  17. Avataaar/Circle Created with python_avatars D2 maine says:

    wow a dorman part that actually fit and worked – i guess its true that an infinite number of monkeys on an infinite number of typewriters will eventually crank out war and peace.

  18. Avataaar/Circle Created with python_avatars D2 maine says:

    the irony of dorman making a part that fits for once

  19. Avataaar/Circle Created with python_avatars DB5tothehive says:

    Oh man, this video resonates hardcore.

    The OEM discontinued the part I needed so I had to go aftermarket. I then went on Amazon and found the part from a manufacturer everybody claims to make great quality parts and placed my order.

    So the part comes in, I give it a look over, and everything looks fine. I put it on and after 3 painful hours on install, I found that there was an imperfection that could lead to major engine damage. Too pissed to deal with anymore, I just put my tools up, go inside, and request a replacement.

    Few days later I get the replacement in and this part has the saaaame freakin defect. I try to request another replacement, but Amazon only gives me the option for a refund. I then start to ask myself if the problem is that Amazon got a bad lot of these things or if it's a larger scale problem.

    So, Amazon points me to the manufacturer website with this contact form that requests all this personal information and it's then I start to kinda panic. I'm thinkin, "Christ, I'm just a normal joe blow, not even a shop. It's gonna take me forever to fill all this crap out, they might not even call me back, and even if they do, I ain't got the time to waste getting all this sorted out." Worse yet, they imply they don't even really talk to the end users.

    I then think ok, maybe I can ask some other sellers if they see the same problem. Everybody tells me basically there's no way they can lay eyes on it since they have so much inventory. So that opens my eyes to the fact that these stores are too big; so big that a manageable problem can get totally missed because they can't get someone to examine their stock.

    After that, I make the call to buy the part from NAPA since it's a different store and it's possible I can test my theory of a bad lot of stock at Amazon. The part comes in and to my delight the defect isn't there. I then look closer and I start to notice the box is in terrible shape and it looks like it's been opened already. I then pull the part out of the box and I start to notice it's missing a lot of the labeling that I know it should have on it from the manufacturer. I see lots of other differences in the part and then it hits me: I think somebody switched the part out with another aftermarket brand.

    At this point I'm at my wits end. Every other option is worse than this one and if this is as good as it gets, I'm in serious trouble. So I sit for a day or two in disbelief tryin to think what I'm gonna do. Eventually, I end up just fixing the imperfection and going on with my life, but it was stressful as hell.

    I really think Eric should at least add in the description that this video is about how terrible it is when you can't get an OEM part and chances are basically nill the aftermarket parts aren't hosed. Way more of an enlightening conversation IMO.

    This is why I like this channel so much though. He really brings a look into the problems even the little guy encounters with car repair.

  20. Avataaar/Circle Created with python_avatars Chip Yeahoo says:

    I just about fell off of my couch when you said “Dorman for the win.” LOL

    You treated your customer right, were honest and straightforward and you repaired the problem. What more could a customer want?
    As always, great job.

  21. Avataaar/Circle Created with python_avatars Mike Taylor says:

    What Eric doesn’t know, the Echlin product support guy is also taking calls for Holiday Inn, Pizza Hut and Capital One.

  22. Avataaar/Circle Created with python_avatars Subverted World says:

    Eric O isn't even a mechanic. He's a hero in a baseball cap. lol

  23. Avataaar/Circle Created with python_avatars William Wallace says:

    Echlin used to be a good company, "back in the day," when they were a stand-alone company located in Branford, Connecticut. Then they got bought out, and quality took second seat behind profit. Sadly, that is the "new normal."

  24. Avataaar/Circle Created with python_avatars Jammer1 says:

    That is the troubles with any aftermarket part if there not 100% spec you find those times it cost you sometimes more then your profit !

  25. Avataaar/Circle Created with python_avatars Tony Marshall says:

    Hi Eric many thanks again for your videos 📹 the problems with oem there isn't such things as all motor companies has other manufacturers who make the parts and supplies the motor companies it's getting harder nowadays to buy decent parts for your vehicle. Take care Tony.

  26. Avataaar/Circle Created with python_avatars Dillon Turner says:

    Here lately dorman has actually been worth a darn haha

  27. Avataaar/Circle Created with python_avatars Bandit Designs says:

    Now that you made the video (THANK YOU) if these poor product companies are wide open to lawsuits since you did call and let them know the product is dangerous.
    I’m sure you will be thanked for this one for sure. We need more like you up here in Canada too.
    🇨🇦🤙🏼

  28. Avataaar/Circle Created with python_avatars Mike Nomath says:

    Part was defective, not the installation or installer! CHARGE EM! 😉 Not your fault at all bro!

  29. Avataaar/Circle Created with python_avatars NETWT says:

    Wow! Amazing; I feel like we all took a step forward in “the game” !

  30. Avataaar/Circle Created with python_avatars Mark Estrada says:

    It happens to the best of us Eric. More than once. Especially if you're crowing about some job you did. But you can't blame it on the part. Wrong part is the wrong part. That seems to be more of a problem these days I'll tell you. I'm more likely to get a wrong part than I am the right one seems like last couple years.
    Stuff like this used to keep me up at night…'did i remember to plug that back in? Did I put that spring back in?…I dont remember torqing the rear main cap!!!…oh shit

    The worst one was an F350 van i put brakes on and the drivers rear assembly completly came apart. From what I could tell it looks like I didn't get the parking brake spring back on all the way. I was a young mechanic and I was just starting out working in the shop it happened to be my boss's friends van LOL.

    You would take that thing would have gone into limp mode though.

  31. Avataaar/Circle Created with python_avatars Daddyoh says:

    Hey Eric, Different product but it shows the same problem. The garbage company that picks up our waste has had the 50-gallon refuge cans on back order since June 2022. The company states next-week next-week etc.. but nothing shows up. It is now September 2, 2022 and still nothing.

  32. Avataaar/Circle Created with python_avatars King Sickunt says:

    "An 1/8th of an inch is all it takes baby." 🤣

  33. Avataaar/Circle Created with python_avatars Jacob says:

    Nobody is prefect……..you know this tho im sure.

  34. Avataaar/Circle Created with python_avatars Teddy Mullins says:

    If everything else fails there is zip ties

  35. Avataaar/Circle Created with python_avatars Owen Lowe says:

    Brilliant, great customer service – not your fault but great diagnosis

  36. Avataaar/Circle Created with python_avatars Phillip Tipton says:

    You did good, probably saved lives from a run away FORD. Would you mind much if I released my inner werewolf on these manufacturers for not following up on the matter?…uh I will need your permission to forward this video to them whilst I savor / relish their hide.

  37. Avataaar/Circle Created with python_avatars jake32401 says:

    …some dingdong from Avoca NY with 700k+ viewers seeing that their parts don't fit and cause some little old lady's car to rev to the moon in traffic as a result.

  38. Avataaar/Circle Created with python_avatars Jeremy Polk says:

    I hope someone here has a contact with the company and shares this, an actual good use of social media.

  39. Avataaar/Circle Created with python_avatars Doosh Baggins says:

    I bet after this video they'll find a solution…especially when enough of us get to emailing them.

  40. Avataaar/Circle Created with python_avatars ToughAncientSpark says:

    You're lucky that your customer is so understanding.
    Just hope that they put the proper amount of blame in the proper place.
    So, don't feel bad about it.

  41. Avataaar/Circle Created with python_avatars ToughAncientSpark says:

    "No known failures of part"… yeah, right…only because that person deals with thousands of other parts and dealers and no one has reported it to him.