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97 thoughts on “Follow the process! or everything is wrong”
  1. Avataaar/Circle Created with python_avatars mr2miach says:

    Been in IT for 25 years and that's pretty much the story of our lives. People think because they can USE something, they think they KNOW how it works. Which is generally not the case. Example: People can use their smart phones and are constantly telling me they already did what I asked them to do and it didn't fix the problem and the actual cause of the problem is something different. Like, did you power cycle your phone? Yes, and that didn't fix the problem. The real problem is the firmware. Then I handle their phone, I power cycle it, and the problem is now gone. No need to update the firmware that is currently up to date. Same thing happens with computers, websites, printers, and networks. The user always wants the problem gone, doesn't want you to diagnose the problem, but instead because they have the ability to use said item they automatically know how it works. In my 25 years I have yet to have a customer, client, or user be correct. Not a single time. Stick with the process and do not deviate from said process.

  2. Avataaar/Circle Created with python_avatars Kai Willoughby says:

    Just watched your Snap-op/Harbor Freight video. I'll leave dude's name out but I found it interesting as I am a DIYer (mainly with a '94 Exploder). That said, I use a lot of tools from Harbor and haven't had an issue with their hand tools. For obvious reasons, I won't get into their electric tools. Admittedly, I have purchased tools at other places, if I can't find it at Harbor (predominantly from AutoZone or NAPA). In all, their habd tools have been decent for what work I've accomplished on said "truck."

  3. Avataaar/Circle Created with python_avatars Anthony Young says:

    the ram is a dodge Thay are built by the Chrysler corporation which means that are a dodge.

  4. Avataaar/Circle Created with python_avatars Masato K says:

    I worked tech support for a game company, can't count how many times I told the customer the basic troubleshooting steps and they say they'd done that already. Then after an hour of more troubleshooting I tell them "let's just go back and do these steps" and it was one of the steps they told me "they'd done already".

  5. Avataaar/Circle Created with python_avatars TheSirGoreaxe says:

    I'm a new field Service Tech. I've gotten plenty of calls where the customer says that their issues are related to one a particular part. But if you know the equipment and how it works you'll find out that it's something completely different. I just ask them what the symptoms are and what the results are and follow those problems.

  6. Avataaar/Circle Created with python_avatars Doug Parker-Barnes says:

    I used to repair appliances, TV's and such and people would google the issue and tell me what was wrong with their appliance based on the first thing that came up.
    Was nearly never the right fix as it was an older or newer model or different brand altogether so used to ignore their diagnosis and do a proper diagnostic.

  7. Avataaar/Circle Created with python_avatars Joshua Hutton says:

    I do electronic repairs and I see this problem all the time people come asking to just charge a screen or a HDMI port but that's not the wait and then when you do that work and it doesn't fix it they blame you for breaking it or not fixing it I've been bit by that a few times now I have a guide I follow to stop this from happening again

  8. Avataaar/Circle Created with python_avatars Joe Blow says:

    One of the best and most important videos you've done. Semi-retired after 25 plus years in the business and agree 150%!

  9. Avataaar/Circle Created with python_avatars TonicofSonic says:

    I shoot a 1 inch group from 100 yards with my parts cannon.
    But I still go to the dealer for the occasional confirmation or further investigation.

  10. Avataaar/Circle Created with python_avatars Phill McKrakin says:

    Actually dodge /ram is just a fiat. That will ruffle some feathers.

  11. Avataaar/Circle Created with python_avatars Adventures In Modern Recording says:

    The UART is a communications protocol, is that what the OBDII port uses?

  12. Avataaar/Circle Created with python_avatars Greg Betts says:

    you guys charge diag fee befor coming back to cust with diag ? good vid

  13. Avataaar/Circle Created with python_avatars kenthatfr says:

    Happens in computer work – person wants X thing because videos/more expensive computer shop/their computer expert kid says they need it, then when it doesn't do what they want, they expect the real fix to be free. I ask them up front what they're expecting, and then tell them directly if what they want done will work or not. I'll always offer them my solution, and if they insist on what they want done, I'll take their money on the caveat that they know my opinion and that any additional work will cost.

  14. Avataaar/Circle Created with python_avatars Jammer1 says:

    It's not there tranny its there seats to far from the pedals ! But you could hack the tranny to shift sooner !

  15. Avataaar/Circle Created with python_avatars Mick Rose says:

    You never fire the parts cannon at it, always diagnose then fix.
    As you said you don’t tell the doctor what you need he does after diagnosis.

  16. Avataaar/Circle Created with python_avatars zannus says:

    Speed sensor codes, wrong size wheels, and customer thinks it's got transmission issues. My guess would be transmission speed sensor and wheel speeds have correlation issues which may be causing the tcm to trigger bad shifts. Hopefully you get to do another video with the actual complaint and diag.

  17. Avataaar/Circle Created with python_avatars qwaszxpolkmncvb says:

    The Frontiers have a issue showing ABS faults that doesn't actually exist when battery voltage dips below a certain spec. It's really not a issue and it's extremely common. When the charging system decides to really crap out it'll fault nearly every system on the truck. Knowing the spec and measuring battery voltage goes a long way.

  18. Avataaar/Circle Created with python_avatars Kelly Meyon says:

    Maybe the owner is driving with one foot on the gas and one on the brake. People do ya know. That’s where the shutters coming from. Tell HER to practice using only one foot unless there is a clutch.

  19. Avataaar/Circle Created with python_avatars Nick Malone says:

    It works both ways …if you make a diagnosis and throw the parts cannon at it and it turns out to be the wrong diagnosis it should be on you mechanics. Look at it from customer viewpoint

  20. Avataaar/Circle Created with python_avatars Tom Hamilton says:

    I like your rambles.

  21. Avataaar/Circle Created with python_avatars Kenny Cunningham says:

    I had a Texaco auto repair that turned into a Napa auto care from 1980 to 2005 and your correct on all the things and when u start there is not making them happy.

  22. Avataaar/Circle Created with python_avatars kccustom1 says:

    Mopar my friend Mopar 😉

  23. Avataaar/Circle Created with python_avatars Dale Tidwell says:

    I'm working on cars but rn im in trade school in high school and m Nad some othrs are putting in a wor9n hotness on a ww1 or 2 willy and the frame rusted we and i found some white powederish stuff in the lights so I guarntee it from war

  24. Avataaar/Circle Created with python_avatars Cherokee2005 says:

    In California they speed up to get on the off ramp and go slow when merging into traffic on the Hwy… WTF?????

  25. Avataaar/Circle Created with python_avatars Phương Ma says:

    Nissan suck in automatic, but manual Nissan transmission live for ever as long you know how to drive manual . But Nissan suck in automatic , they are weak , very weak . When is hot , it get lazy on torque converter, you hear high power but won’t move at all when hot but when cold it shift ok , as long don’t missed shift from valves body , I hear you said speed input shaft gave reading to speed sensor ? You is output shaft speedo gear give reading to speed sensor sir 😅😊

  26. Avataaar/Circle Created with python_avatars David Mays says:

    I'm a software guy, but also do a lot of my own wrenching. I've done a full engine tear-down to the bare block and rebuild, successfully.

    I have a (knock-off) Tech2 unit to diagnose my Chevys.

    I go outside the process all the time, because I have huge trust issues with auto repair places, and I feel those trust issues are justified by bad experiences.

    Sometimes I win, sometimes I lose. But I believe auto shops generally don't like the kind of customer I am. It is what it is. But I also don't hold shops responsible for my own diagnostic failures. If I say "install this please" and it doesn't solve the issue, oh well. Thats on me.

  27. Avataaar/Circle Created with python_avatars Mailman Joe says:

    You can't put low profile tires and bigger rims on a truck and then complain about the ride quality. Lol. 🤦‍♂️

  28. Avataaar/Circle Created with python_avatars MillenniumTech says:

    Ah yeah, I fix all kinds electronics (primarily computers though) for myself and others as a hobby. I remember the time my dad simply stated "computer crashed, needs Windows reinstall". I did what he asked, then like two days later it crapped itself again. I reinstall again, and same thing. I thought maybe he was being hacked cause that had been a past cause of similar issues, but when I bothered to actually investigated the problem instead of listening to him, turns out his SSD was toast. Now I usually take the customer/client statements as a pointer in what direction to look, and dig into everything myself to eliminate problems until I find something that points me to the problem either based on existing knowledge or past stuff I've figured out that others haven't (the latter is usually very helpful for really weird issues with problems that others very often see or give up on).

  29. Avataaar/Circle Created with python_avatars dan wright says:

    my garage stoped doing customer parts due to complaints becuse said part broke wanted the shop to fix it free i understand why most dont do it any longer

  30. Avataaar/Circle Created with python_avatars William Dawson says:

    People use the internet to try to fix their cars, but the problem the internet will tell you want you want to hear. That happens in all fields even the electronics replace a bad cap can make a device like in million ways depending on how bad it is.

  31. Avataaar/Circle Created with python_avatars R Winstanley says:

    What’s that green flashing light popping up on the dash when you’re turning? 😂

  32. Avataaar/Circle Created with python_avatars Jeffery Powell says:

    Or go to the Dr n say I bought a ford replace my brain

  33. Avataaar/Circle Created with python_avatars John Denchuk says:

    What about the Fargo truck ?

  34. Avataaar/Circle Created with python_avatars Cw Engle says:

    Nissan have crap for transmissions

  35. Avataaar/Circle Created with python_avatars Malt NZ says:

    I can report the opposite … my steering was sloppy and I had a friend turn the steering wheel while I checked under the car. The drivers side ball joint would move a cm before starting to move the steering assembly. Took it to local garage to have a new ball joint fitted only to be told by cocky young new mechanic there was no problem with the steering or the ball joint. Had to engage with the senior mechanic to get the obviously bad joint fixed. Young mechanic was no longer there when I dropped the car off for the repair.

  36. Avataaar/Circle Created with python_avatars Matho113 says:

    Currently, whilst at university, I work for an event hire company doing everything from smaller domestic parties to big festivals around Melbourne, Aus, and the last thing you ever do on one of those jobs is assume you know what you need to do because it will ALWAYS go wrong. I've been working at this place for 7 years and I feel I've fallen into that pessimist state with you Ray, because sometimes it feels as though even after following the due process…it goes wrong anyway!

  37. Avataaar/Circle Created with python_avatars Kraken wood floor service Mcmahon says:

    It’s a dodger rammer. Or Rambo..

  38. Avataaar/Circle Created with python_avatars David Anderson says:

    Lol I had a hacker message me in my post I reported him

  39. Avataaar/Circle Created with python_avatars Ty Mikolas says:

    I am a massage therapist. Recently I had a client who’s main concern was a lack of balance going down stairs, and was convinced the “lack of spring” in her step and lack of balance was tied in with pain in her hip. After I spent the majority of the treatment on her hip, I worked the low leg and instantly found she only has 10-15 percent range of motion in her ankle!!

    Very similar situation, had I done a thorough assessment to start the treatment, I could have focused on the low leg and ankle and gotten a better result. But people don’t want to pay for assessment time!!!

  40. Avataaar/Circle Created with python_avatars Ross Tafarian says:

    Find a shop you trust. Trust your mechanic to know what the heck is wrong and how to fix it.