In this video I fix a 2017 Chevrolet Colorado with only 14,000 miles on it and it was less than 2 weeks out of warranty. However when the customer took it into the dealer to be looked at it was less than ONE WEEK OUT! I guess the rules are the rules but you know dang well if it was some "big important person" the dealership would have bent over backwards for the guy even if it was out of warranty by a few days. -Enjoy!
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49 thoughts on “Some dealerships suck – gm edition”
  1. Avataaar/Circle Created with python_avatars erobles396010 says:

    Yo eric o i looked up that part number and its 27 bucks online over 100 is too much for that connector and the part is a genuine ac delco o get all my gm parts from there and they are authentic

  2. Avataaar/Circle Created with python_avatars DBLAIR says:

    Dealers are my choice of last resort.

  3. Avataaar/Circle Created with python_avatars Wraith Customs Firearms says:

    GM in general fucking sucks. Remember when they put a shorter lock pin in the ignition switch to save half a penny per pin and 137 people died? GM denied all responsibility cause half a penny was worth more than an actual living customer.

  4. Avataaar/Circle Created with python_avatars SM Jones says:

    Had a bad experience at a Chevy dealer, was a drag as I had been a bowtie guy since birth. They fixed the problem, 3 injectors (Lumina 3.0 out of warranty), told me over the phone that they COULD NOT put the serpentine belt back on used, company policy. I told them I had a spare under the drivers seat. When I picked up the car they charged me for the belt saying that the one under the seat wasn't the correct belt "Lucky you!! Good we spotted this, you might have gotten stranded!!" Unfortunately for them, it was the belt that I had taken off when I replaced the belt myself. Kept the old one that was in good shape as an emergency spare. There was a goodly amount of embarrassment running around there for a bit. Never went back to that dealer. Not exactly sure why the belt had to come off anyway??
    Had my next bad experience at a Nissan dealer, 2005 Murano, factory warranty with aftermarket extention. Had a ticking sound when started up cold, sounded like a sticky lifter (Chevy guy, remember?) They said ok, no biggie. Came back two days later, had the same problem when I started it up at the dealer. Came back the next day, svc mgr said that they couldn't duplicate the noise. I asked them if they had a mechanic that lived over 20 miles away, have them drive the car home and listen to it when starting it up in the morning. I said if it was a SBC, it would be a tired lifter. I got pooh poohed… Two days later the svc mgr told me that it was a hyd cam follower (fukng sticky lifter) that was the problem, sure enough. When he wants me to sign off on the warranty paperwork, I see that it was nearly $2000 and they had replaced the VVT sprockets when I first brought it in. (they said twaz a common 'valve train fix all' in that engine at 120K+ miles) I wouldn't sign it. I told them that they were not doing their jobs right and trying to fang the warranty company for their screw ups. They had me sign an amended claim. Called the warranty company and clued them in as well.
    I owned a 2001 Impala that I traded the Lumina above in on. Yeah, went with another Chev. Traded it in on the Murano when it had 98K on it, never replaced A THING on that Impala. Wifey REALLY wanted that Murano. Murano is still in the family with 197K on it. Since the Murano, there have been only Toyotas. First one was a commuter, a Corolla. Sold it to my neighbor with 247K on it nearly 10 yrs ago. He is still driving it. Retired now: 1955 Chev Sedan Delivery 56K, 1984 Land Cruiser 62K, 2007 Tundra 66K, 2012 Venza 74K, 2014 Scion xB 61K, 2014 Tacoma 37K. Pretty much set. You totally rock, have been subbed for a while now.
    Michael in Colorado

  5. Avataaar/Circle Created with python_avatars Mike Nomath says:

    Nice to see a fellow wrencher knows how to use a soldering iron and shrink tape and is neat and better than factory!

  6. Avataaar/Circle Created with python_avatars Dennis Barnes says:

    They could have offered goodwill, gm will pay a majority of repair cost depending on how long it’s been out of warranty

  7. Avataaar/Circle Created with python_avatars Robert Britton says:

    My local Ford dealership will bend over backwards to help a potential customer.

  8. Avataaar/Circle Created with python_avatars Karl Holladay says:

    I worked at a GM dealer about 22 years ago.
    If it was under warranty the technician got screwed if it was not the customer got screwed

  9. Avataaar/Circle Created with python_avatars 19bdc68 says:

    Last Chevy dealer I worked at would go an extra mile for customers who bought from them or had most of their services done there. Something like this probably would've been goodwilled, especially finding a clear defect like this. There's no way the wire broke from use or abuse. Unfortunately, not all dealers want to protect the brand.

  10. Avataaar/Circle Created with python_avatars David Brenton says:

    i have heard of a lot of dealers in n s canada who do the same thing to day they just don t give a shit

  11. Avataaar/Circle Created with python_avatars bill dolan says:

    My experience with the AUDI has been very positive. I took an extended warranty at purchase and have good service

  12. Avataaar/Circle Created with python_avatars Ken Pressley says:

    Eric, I appreciate your comments. You are merely expressing what all of us consumers experience on a daily basis. Yes, I have had good and bad dealership issues. Trust me, when I say that I tell folks about them both. And I do not return to those places where I've been treated bad.

  13. Avataaar/Circle Created with python_avatars Jack Smith says:

    I have delt with dealers sooner or later they will put it too you

  14. Avataaar/Circle Created with python_avatars James Stuart says:

    Out where I live, every other late model Chivvy truck has at least one non-functioning light

  15. Avataaar/Circle Created with python_avatars amy Thompson says:

    Totally agree with your assessment. Would have been a great cheaper Advertisement for that dealership.

  16. Avataaar/Circle Created with python_avatars Bowhunters says:

    All the brands have a cutoff date on warranties, I've had warranty work done on my GMC Sierra and they will tell you when the time is running out. Its not like its a secret, seems like everyone wants things for free today but its the dealers fault your warranty expired. LOL

  17. Avataaar/Circle Created with python_avatars Rulusan says:

    It's not Chevy… It's the dealer. If the dealer would have wanted to take care of their customer they would have.

  18. Avataaar/Circle Created with python_avatars Ray Hill says:

    LOL looks like the Chevy dealer just made a new ford owner.

  19. Avataaar/Circle Created with python_avatars Bryan Wright says:

    I'll never go to another dealership for anything. I have a GMC duramax that kept having fluid appearing on the front left wheel well. I checked all around where I thought it might come from but couldn't find anything. I took it to the dealer and the service manager said that it was the lower power steering hose leaking. He said he has changed a hundred of them and that's always the problem when fluid appears on the wheel well. I thought it strange as I checked the hose several times but never felt any fluid and told him so but he said trust me, that's where it's coming from.. They changed the hose and off I went. I don't drive it much except when I need to pull my boat or camper so about 6 months later I see the fluid again. This time there's more of it and I immediately smell its gear oil. I look and the front differential vent is puking oil out. So now I have a new lower hose that I didn't need and a $450.00 bill I didn't want and I still had to end up fixing the $37.00 problem myself.

  20. Avataaar/Circle Created with python_avatars Roger R says:

    I keep getting notifications in mail for airbag recall on 2011 Tahoe, have called and left messages with service departments(where i get transferred to, they never pick up) at 3 different Chevrolet dealers 5 times. Never got a single return call. Me thinks they don’t want to deal with having the dash disintegrate when they touch it.

  21. Avataaar/Circle Created with python_avatars jeff sancinati says:

    One happy customer gets another , one unhappy customer you lose 10 possibles. That's what my dad taught me.

  22. Avataaar/Circle Created with python_avatars KEVIN MESSICK says:

    The customer should have asked for the dealership service manager and asked him if he would goodwill the repair, he probably would have, but the customer was most likely unaware of the goodwill option.

  23. Avataaar/Circle Created with python_avatars Scott Miner says:

    The clip is a really good idea, definitely going to make one of those. I have "helping hands" for bench use but that is great. Valid points about the dealership.

  24. Avataaar/Circle Created with python_avatars dynorat12 once says:

    the only way a dealer will fix it he would have to call chevy bitch about it and then they would call the dealer and tell them to fix it

  25. Avataaar/Circle Created with python_avatars trangia94534 says:

    Make sure you tell people they are being recorded. I am sure you did that but be careful about phones and recording people.

  26. Avataaar/Circle Created with python_avatars John Glasgow says:

    Why do car company's build rust inducing products? Surely they can make cheap hermetically sealed connectors. I love your home made gadgets. Brilliant for holding wires together. Can you do a video on all your ingenious time savers?

  27. Avataaar/Circle Created with python_avatars Marsh says:

    Not a warranty story but a stealership one. My parents had an older Volvo that my mom would always take to the dealer to have serviced no matter what. Her ac pump was crapping out and causing the engine to bog out. They took it to the dealer and they told her she basically needed a head gasket job or a replacement engine or buy a new car. Told my dad to cut the belt off the car and drive it home. Car ran great for years after.

  28. Avataaar/Circle Created with python_avatars David Nixon says:

    Dealerships only care about 2 things, saving money and making money.

  29. Avataaar/Circle Created with python_avatars claymore cluepile says:

    why didn't you repair the old connector and save $100 ….you've repaired all kinds of connectors in other videos

  30. Avataaar/Circle Created with python_avatars Camaro Drag Racing Second Generation says:

    But once you touch something you own it dealership was smart about it in one side one the other it all sucks.

  31. Avataaar/Circle Created with python_avatars Chris_P_Bacon says:

    Car dealerships and airlines suck.

  32. Avataaar/Circle Created with python_avatars Gregory Pace says:

    All dealers suck, but living in NY is on you, liberal voters, salt eating your vehicles, highest taxes in the US.

  33. Avataaar/Circle Created with python_avatars mr man says:

    customer service is so important . thay dont give a flying you know what about you . thay dont deserve to be in business

  34. Avataaar/Circle Created with python_avatars dfestus says:

    I have a 16 colorado. Just out of warranty the hvac blower connector failed. No good will. Dealer tech mis diagnosed the problem. $160 for connector. $250 blower motor. $250 labor. just under $700 dollars and they put truck back together with half the screws missing. Next truck will be a Toyota.

  35. Avataaar/Circle Created with python_avatars Been Washedup says:

    Thank god Chevrolet are not in the rubber business they would break evertime and populate the world with little Suzukis

  36. Avataaar/Circle Created with python_avatars Been Washedup says:

    Yea it sucks being you the customer

  37. Avataaar/Circle Created with python_avatars Rage Nbuque says:

    Oh yeah dealerships service centers are a pain..just as bad as jiffy lube. My sister took her car to a jiffy lube for full tune up and brakes and paid for nothing bcuz the work never got done rite..then she took it back to dealership and instead of honoring the warranty they still charged her for fly wheel replacement.They both the same now i do all of the repairs on it for her as a DIY' the saying goes @ SMA. ….if Erik can do it so can I…🙂👍

  38. Avataaar/Circle Created with python_avatars Robert Shaw says:

    i like

  39. Avataaar/Circle Created with python_avatars Raymond Jones says:

    I agree with you 100 percent…sorry to say..they're heading for the way of the Do Do bird…😳😳

  40. Avataaar/Circle Created with python_avatars Dan Dunning says:

    When a GM warranty runs out just wait for the recall.🤣😂🤣😂🤣😂

  41. Avataaar/Circle Created with python_avatars twotwentyswift says:

    They call them STEALERSHIPS for a reason.

  42. Avataaar/Circle Created with python_avatars Johnny Sechrist says:

    As a master mechanic I worked at a chevy dealership (Only alignment tech) for six months before I quit…..crooks and dopers in management

  43. Avataaar/Circle Created with python_avatars Aidan Smith says:

    I took my Toyota to the dealer to get a replacement wheel bearing. They told me I needed a new clutch. Two years later, I'm £800 lighter with 3 new wheel bearings and the clutch is still working exactly as it did before. I don't understand why dealers lie to their customers. This dealer lost my business and my trust.

  44. Avataaar/Circle Created with python_avatars Edward Brothers says:

    Dealerships are out of limits with cost of repairs and even parts. No wonder many people go to auto parts stores. It isn’t OEM but for some things it’s okay. 2016 Ford Fusion due 100,000 mile replacement of spark plugs. Dealership quoted my wife $300. Bought the parts from them and SHE did the whole job in less than 40 minutes. SHE WAS MOTIVATED to show it could be done. Would only let me hold the flash light. Do what you can yourself but find a shop like yours for the times you need to. Great videos, just discovered. Thank you.

  45. Avataaar/Circle Created with python_avatars Christian Paul says:

    I guess the stated warranty is the stated warranty, but if a few days out seems like a better value to service. A happy customer will tell a couple people – a pissed off customer will tell everyone, forever.

  46. Avataaar/Circle Created with python_avatars Michael Knorr says:

    I have yet to buy a vehicle with a warranty. To date, I have had a 1968 gto, 85 Chevy chevette, a 86 Toyota celica, a 1990 Honda civic, and a 2016 buick regal.

  47. Avataaar/Circle Created with python_avatars Ben Bird says:

    why cant you just splice in other wire? as long as the connector is good.