We've been waiting 40 minutes for fish tacos and then fried cod with french fries. This restaurant sucks. I'm about to leave so there's a bunch of food over here. I Got burgers, fries and whatnot.
We were the first people here I Still can't get fish tacos? You don't want it anymore? No. I'm not even hungry anymore. I'm hungry. Been hungry for about an hour.
Let's go. Yeah, we've been waiting like an hour for fried fish. He's not going to happen. I'm out.
we're leaving. I was on like a 2-hour lay layover. Thought we would have like a nice lunch or whatever and now I'm going to McDonald's because you guys suck at your job in Atlanta.
I just recently went to my local MALL here in the Philippines where my wife and I love the food at the American restaurant, Kenny Rogers, we sat outside the resto on the scenic balcony and waited and waited for service, after flagging down a server, she then told us that we need to go order our food at the cashier. WELL, I did that, but its the last time we eat at Kenny Rogers in the MALL. Its some of the best food around the entire country in my opinion but they lost our business. If it was all buffet at that time, they should have pulled the menus from the entryway, as I grabbed 2 on the way in, so to answer your question now, buffet or not, we needed to order all meals at the cashier, and all our 2 menu based meals came from the buffet of pre-cooked foods, I also had to go pick up the orders when my buzzer was buzzing, SAD. So you guessed it, NO TIP. Foreigners would normally tip and locals normally would not, I would think they would serve foreigners at least take the chance WTF.
I think that walk-out is fair enough ! I have done it… As an ex European, even after 17 years I can't get used to tipping, which is considered demeaning there; coz its like their lordships tossing change to the crawling underclass
I've worked in food service for over 30 years now, and can honestly say I don't blame you and Wife Unit for leaving, Ray. That level of incompetence is ridiculous….and I've unfortunately have worked in establishments where the front of house (FOH) staff is like that. It's embarrassing, to say the least. Makes the establishment as a whole look bad. Venue I work at now is inside a casino….and lemme tell ya, this crap don't happen there. Casino is all about keeping the guests happy. Sounds like Atlanta Airport could learn a thing or two.
Its not just Atlanta.
We don't eat out at all now, unless we are away from home and desperate. Can't beat home cooking with home grown produce.. Being kept waiting for unhealth food served with indifference and costing too much doesn't seem appealing to me.
I went in a McD’s and stood at the cash register over 5 min..the workers wouldn’t even acknowledge I was there..🙄
Service sucks everywhere now.
At the ATL airport you should go to Chicken N Beer on terminal D.
Exactly what I would have done! Food cost too much to be on the bad end of the deal.
Problem is the airport has a constant parade of people passing through so you did them a favor by leaving. They will not improve because they simply don’t have to. But I do have a basic rule: if someone gets seated AFTER me and waited on BEFORE me, we (me and my wallet) leave.
That’ll teach ya for trying to be fancy! 😂
😂 yeah ATL restaurants have been struggling lately with customer service. Sorry reeeee, I apologize on their behalf.
i sincerely wish more people would apply this tactic to other shitty companies and industries. like subscription heated seats. like car companies scraping data from your phone while you drive, like refrigerators requiring internet connection and bricking when their "firmware" is out of date (hello samsung). when tipping is demanded for a to go order.
each person who accepts it just empowers that company to be even shittier.
I love that youre not afraid to call people out on their bs
Server abandoned you, walk out and don't worry.
I’ve to many restaurants and ordered our food plus a salad. We got our food that sucked then we got our salad and drinks an hour later
Took my wife and her best friend, a longtime family friend, and my son to Mother's Day brunch one Sunday. It was considered a ritzy bakery, sweets shop and THE place to have brunch. Couples old and young. Everybody taking Mom or Grandma out for brunch. We were served our drinks promptly. Mimosas, Bloody Mary's and coffee. Life's good! Then we waited for 30 minutes, then 45 minutes to order. Nothing. Looked around and folks were grumbling and walking out. It takes a lot to get us to walk because my wife was a waitress in high school and college, and she gives the benefit of the doubt. We walked out and put a $20 on the table for the drinks. Walked around the back of the building to the parking lot and the owner and the cook/chef were leaning against the building smoking cigarettes and talking. I guess they didn't anticipate the Mother's Day rush and just threw in the towel.
Well, I have enjoyed reading about the experiences of the viewers. I have had my fair share of bad restaurant experiences, no doubt. However, I want to share an awesome experience I had at a steak house in Oxnard, Alabama. I was there for work and a friend came through so we met for dinner at this steak house. We were seated right away and were talking and catching up with each other for several minutes when a waiter came by and asked if someone had taken our drink order. We told him "No" so he took our order and apologized for the wait as our waitress was finishing up with a large group and was delayed. A minute later, the manager comes with our drinks apologizing profusely for our wait. We both told him it was no problem and we were not in a hurry. He apologized again and told us to pick an appetizer on the house. A few minutes later, our waitress shows up with the free appetizer and is also apologetic. We assure her that it is no big deal, and it wasn't as the wait wasn't that bad anyway. So, we both order prime rib and she tells us they may be out but she will go check in the kitchen. Being out of prime rib isn't uncommon here and the menu even says "served until we run out for the day." Soon, she comes back and apologizes that they are out of prime rib so we order other cuts of steak. When our meal is ready, it is the manager who brings us our food. He says, "Man, you guys come in here and wait for drinks, then we are out of what you want to eat. This meal is on the house and I want you both to order a dessert, too." We both try to tell him that we are not upset at all and are more than happy to pay for our meals. He says, "Nope. I want you to leave here happy so you will come back." We assured him we are coming back regardless but he refused us and told the waitress to comp our meals in the system. So, we left the waitress a HUGE tip and 5-star reviews for service and quality. Of course, I stopped in and ate there every time I went through Oxnard, too!
All bad
OH you aint herd? ATL has horrible food service lol
Hay Ray. Sorry for delay. I went out fishing as soon as I got the call. Bad weather day here in Newfoundland. See you at the garage.
This happened to be at bucca di beppos in chandler.
They sat us quickly, didnt get a server for maybe 30ish minutes, asked for soda told us they had no soda that day, we asked for water and iced tea. Another 30 minutes go by, nothing.
Finally got water and menus. Sat there for another 30 and left. Glad they are going out of buisness
I understand that things happen at all businesses that can not be controlled. There needs to be communication. They should have informed about the long wait for the particular item ASAP, and given the option to make another choice, choose to wait, or go elsewhere. Communicating with customers can turn forever losing a customer, into getting another chance in the future.
I have Never seen Customer Service WORSE !! Thank a Liberal !
Stick to automotive repairs, quit the random bitching and short videos
Bet they won't do this to a table of 15 blacks, that are going to dine and dash on their a++es.
So you walked out……Who gives a crap?? The fact that you sat there for 40 minutes says more about your stupidity than the poor service.
At 56 years old, I had my first restaurant walk out Saturday. IHOP. We orders 3 burger and fries plates. 1 solid ( I timed it ) hour after ordering, we got up to leave and the waitress ran up and said we had to talk to the manager before leaving. She was literally blocking our way. 30 seconds later, they came running up with 3 burger and fries plates, completely cold, burnt to a crisp and nothing on them. I said let me pay for our drinks and we will go. The manager argued that we had not been there for an hour ( don't argue with an ocd dad ) until the waitress brought the receipt to her and then, just "oh I see. Don't worry about the drinks". There were only two tables besides us in the whole place. It was a calm, but firm walkout.
Some of the people that work in these restaurant's drive slow in the fast lane while looking at their phone🙄
Horrible!
Eating at the airport is like eating at the zoo. Not a good idea! I was wondering if that airport was still there 😂
Cry harder
Went with my wife to an expensive restaurant years ago, this was a suit and tie type of place. We arrived and were the first one's seated even before the valet parking guy started. We received wine and crab cakes, hour and 20 minutes later still nothing. People already ate and left. We got up and walked to the front and tried to pay for wine and crab cakes as the place was now packed. The manager got really upset at the staff said that we didn't owe anything as a waitress then came out and said that our food order was almost ready. Left and went to a Bob Evans for breakfast dinner.
Airport restaurants don't care because they know when you leave, happy or not, another person will come off the conveyor belt to fill the seats and never see you again.
Been there before ate at a japanese place in myrtle beach in the summer time 75 min in ew just left hit up the taco bel
I don’t wait more than fifteen or twenty minutes at the most. Always tell the manager that the restaurant is a piece of shit on your way out the door.
1st world whining.
I have to think that a lot of restaurants and bars are just there to launder money. Some places you go in and its obviously a small group of regulars hanging around, the staff are usually new or unaware of their duties and no one seems all that interested in your business.
I never eat out unless absolutely necessary but if on a trip or whatever, I've found the best food and service is always found at a "greasy spoon diner", usually with a name like EAT or FOOD, seriously. Seems with chain restaurants, the bigger the city, the worse the food and service. JMO
Very entitled way of thinking, I’m glad they didn’t have to deal with your attitude guy.
Why did you wait so long before leaving?
ok karen and daren. we needed to know all this
Be patient Ray, they are still catching the fish
Bro, next time take a massive dump, use all their toilet paper and don't flush. Leave a note that says, "your tip is in the men's room.". Why you taking your old lady to a shizzzit place like that anyways. She has to smell your greasy stank ars every day, take her to an expensive place… like Applebees. That's Florida 5 star. 😇 Much love from New Port Richey
45 minutes i would have been gone in 20 and i would have shouted the service here is crap bye dont waste your time .
Wipe your eyes and move forward. Did you say anything to them after 10 or 15 minutes? people make mistakes
Restaurants can’t get help any more so the ones that will work tend to be substandard and entitled because they know the place can’t afford to fire them.
Thanks for the heads up. I will never go there. No go no mas
What a tragedy 😢. Grow up and go eat an apple
Ray your big mistake was thinking that you were going to get close to normal service AT THE FKKN AIRPORT! Not only that, but you will be paying at least twice as much, for some crapy frozen fake fish food, nuked into a state of rubber!
All food service places at all airports have to be the highest bidder to get an available space for a restaurant there. Then they have to hire a staff of workers who can clear a security check! GOOD FKKN LUCK WITH THAT! Hell the person behind the counter probably doesn't understand OUR LANGUAGE.
In the future Ray, you and the Boss should eat at any local restaurant, untill you can hardly walk, before you go to the airport. YOU SHOULD HAVE MUCH BETTER SERVICE, FOOD AND MONEY!
The Gorden Bierche in Mobile Alabama isn't a whole lot better.
They did not like you Mickey Mouse head set?
Legend has it, Gordon Biersch is still making their meal to this day.
Wife and I went to an upscale restaurant, waited for the hostess to seat us as waitresses constantly passed us…and we waited, and we waited, aaaand we waited. Then we left. Never been back.
and mcdonalds is better how??? maybe quicker, but ends there…
you leave and go somewhere else. why waste time to record and post it. nobody cares if you didnt get your fish tacos.
I do that all the time when I`m left out too long for a simple meal
Just like 300 other comments, you did the right thing. Speak with your feet. It's the only way to remain a kind human but still vote no on the treatment. The gigantic regional airport near me has employees that work for one company, but work in each store and restaurant as a pool. They have no loyalty or affiliation to any particular place. Mostly they are either self motivated, or they are jockeying for the cushiest job. I've met a few nice people there and talked to them, but good service is not a priority. I just save my money now.
They probably forgot to put your order in. Did you say something to them or just sit there and wait? Just asking because I’ve done both and I get better results doing one of those
I wouldn’t have waited for than 15 minutes
We were told last week at our newest restaurant (Longhorn steakhouse), tha it would be an hour+ wait. So we just said no, your food is good, but not that good. 👋
I still remember the one restaurant my family ate at once because we heard it was so good. Not only did we have a long wait for the food, but we got the bill before we even got our drinks. No tip, and never ate there again.
Tell us what you really feel.
Back in the 80's my parents and I went to a nice steak house. When the bill came my dad gave cash. The change was about $30. We waited for it and waited more. Finally got the manager. The waitress just assumed the change was her tip and never returned to the table.
Now try it with 2 kids. So fun. You leave to get McDonald’s and there’s a giant line there too. Sometimes it’s best just to eat at home.
I think we all have experienced that a time or two.
that place looks like a dump, I wouldn't let my dog eat there. But then I do not eat puke food from restaurants.
They were still out fishin for your fish. Should have gone with the beef. Cows are easier to catch
I lived in GA for over 5 years and unfortunately there is no such thing as sense of urgency. Especially in the food service industry.
My wife and i went to Key West last month. We had a layover in Atlanta coming and going. We found a pizza place close to where you were called Varsanos. We almost went to the restaurant you walked out of but Versanos had a guy playing a Sax who was really good. We ordered a pizza and had it in less than 15 minutes and it was amazing. When we were coming back home we made it a point to go back there during our layover and eat there again. I don't blame you for leaving i would have done the same and went to a fast food place
I have done this a lot at Panda Express they were once really good like Chic-Fil-A and them they went to crap. We go there for specific dishes and when we get there its always empty with we can cook it for you and we are like nope you did not see it getting empty and start cooking then? No thanks our time is valuable to us and that is the purpose of fast food. If we want to wait we will go to nice restaurants and be waited on.
Could have just went someplace else, instead you stay longer to whine and get that sweet clip to post for a buck!
Slow restaurant day………if no food in 15 minutes………………leave!
Busy day………………………………………….25 minutes………………leave!
Waiting on food that is the restaurant's main fare for this time frame is long enough and any thing over that time………..there is going to be something wrong with the food!!!!
As in the Amityville horror…GET OUT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
At McDonalds in UK I remember when food was ready FAST, but now they expect customers to WAIT and form a queue!!!! Don't bother going there anymore since I got a Chicken Burger that tasted like Cardboard!
THAT is how it is supposed to work. Thanks for the warning. I have no plans to be in Atl, but, I know where NOT to go.
I would be honored to spend 40 minutes waiting for fish tacos with ray and wife unit 🫡
happen to me at IHOP just left when to BK got my food in 45 secs.
Youve really suffered imaginable trauma i cant imagine having to wait a long time for food it honestly sounds horrific one of the worst human atrocities of all time 😢😔😞
We once sat in a cafe waiting for food. After about 45 mins a waitress came to our table holding her phone, asked if everything was ok and put the bill on the table !! We had to point out we were still waiting for our food. Still the entertainment was good. While waiting the owners teenage daughter stormed in and had a blazing row with her mother in the middle of the cafe.
Swell video 🙄
Yeah they don't get paid much and they don't care, welcome to fast food.
About five years ago we at chillys this happened to my wife and I so did we did same thing got up and walk also and have never back there again and sad thing is nobody said anything to us as we left
Gordon Biersch San Jose, I was with a group of business people and we were denied service because the others were foreigners, 100% true story. I asked the manager to repeat himself and he said yes that is right, you're being asked to leave because your friends are foreigners. They were from Belgium, Spain, Scotland, Finland and Germany, we were all very polite professional people who worked for one of the top most recognized companies in the world whose headquarters was right down the road.
first place i ever had a craft beer at in san jose, ca in 1991, 2nd and san fernando i believe. 21 st bday.
I sure it's happened to us all at one time if you speak up after 30mins and say we have waited long enough and that were leaving you will get service end of the day they hate bad reviews and losing customers 😏😏
Good on you ray I wouldn’t stayed that long
Only a retard would go to atlanta and expect good service and quality products. all it takes is opening your eyes and looking around to see that the pervasively ignorant southern retards of georgia don't even care about themselves much less anyone from a real american state.
There’s no excuse if you sit down and don’t get any attention for even 5 minutes.
Hour? I will leave in 30min. 😂
We used to eat out because it was special. Customer service is so abysmal, and prices so high we only go out when we are too tired too cook.
Walked into a BK, girl leaning on the register. No greeting, no asking me what I wanted. "Want cheese?" was her only interaction. No "thank you ". Still leaning when I left.
So glad I'm not alone in this. Thanks for posting.
Been there, done that. Went to one of those combination taco, pizza, chicken places and waited over 30 min to pick up the order. Wasn't ready yet so I presented my slip and took a refund and left.
The blood doth boil.
Brutal Ray Brutal…….. but you are right !
The Atlanta airport workers don’t like people that aren’t like them. I mean from Atlanta, of course. This place is the craphole of the airport. Same experience at this place
Atlanta. All you needed to know.
McDonald's food sucks even more
Should have just gone to the grocery store.
I had this happen at a Pizza Hut. Waited an hour had 2 sodas and upon leaving the cashier told me I had to pay for the sodas. I told that was never going to happen and that's what you get for wasting my time.